Senior Client Relationship Manager

About The Role

Senior Customer Relationship Manager – Public Sector Growth

Join a business selling into one of the biggest priorities facing organisations today

AI, technology and digital capability are changing how organisations operate, compete, and grow. But transformation only works if organisations have the people and skills to deliver it.

That is where QA comes in.

QA is the UK’s largest technology training provider, working with 96% of the FTSE and most Fortune 500 companies to help organisations build the AI, technology, digital and human skills they need for the future.

In the last three years alone, QA has supported 4,000+ organisations and more than one million learners. And as organisations continue to invest in AI, data, cloud, cyber security and digital transformation, the need to develop those skills is only becoming more important.

That creates a significant opportunity for experienced sales professionals who know how to open doors, develop strategic relationships, and create growth from accounts with significant untapped potential.

As a Senior Customer Relationship Manager within our Public Sector Growth team, you’ll take ownership of developing and growing a portfolio of public sector organisations.

Your portfolio will include a combination of cold, dormant, lapsed, underdeveloped, and existing customers.

Your job is to understand where the potential sits, build the relationships required to unlock it and develop those organisations into active, high-value customers.

That means creating opportunities where there may be little or no current relationship.

You’ll identify the right stakeholders, understand organisational priorities, navigate complex buying environments and create credible conversations around how QA can support workforce, skills and transformation challenges.

As relationships develop, you’ll be expected to broaden QA’s footprint, increase customer engagement, and identify opportunities across the wider portfolio.

You’ll be taking solutions to market in areas public sector organisations are already actively investing in, including:

• Artificial Intelligence
• Data
• Cloud
• Cyber Security
• Digital Transformation
• Technology skills
• Apprenticeships and workforce development

This is a senior, target-driven B2B sales role.

You’ll be accountable for creating pipelines, winning new business, activating dormant accounts, increasing account value, and developing customers into longer-term strategic relationships.

You’ll have the autonomy to shape how you approach your market, but with that comes a high level of ownership for the commercial outcomes you deliver.

• You’ll take ownership of creating and growing commercially valuable public sector relationships by:
• Developing cold, dormant and underdeveloped accounts into active customers
• Creating new opportunities through proactive prospecting, networking and stakeholder engagement
• Building credible relationships with senior decision-makers across complex organisations
• Leading consultative conversations to uncover workforce, skills and transformation priorities
• Identifying opportunities across QA’s wider portfolio and growing customer value over time
• Navigating complex sales cycles, stakeholder groups and procurement environments
• Building and managing account plans, pipeline and opportunities through to close
• Collaborating with internal teams to develop strong customer solutions and deliver sustainable revenue growth
• The strongest Senior CRMs create momentum. They identify where the potential sits, open the right doors, and turn new relationships into long-term commercial growth.

The strongest CRMs do more than manage existing relationships. They understand their customers, ask the right questions, connect business…