Retail Travel Consultant

My client are opening their first flagship travel store in Sale - and are looking for an experienced Travel Agent to help them to make it a success. Do you have a wide range of experience selling everything from beach escapes, cruises, city breaks and tailor-made journeys this could be the perfect role for you.
This is more than a role selling holidays. It's an opportunity to join an ambitious, growing travel business at the start of its retail journey, play a genuine part in shaping the customer experience and help build something that will grow well beyond their first store. They have plans to open four to five retail stores over the next 6-12 months, so this would be a very exciting time to join their team.
They are looking for an accomplished travel professional with strong dynamic packaging experience, extensive worldwide destination knowledge and excellent cruise expertise. You'll be confident creating tailor-made holidays, turning enquiries into bookings and building the kind of relationships that keep customers coming back.

You’ll be at the heart of the customer experience, using your travel expertise to turn holiday dreams into memorable trips.

• Welcoming customers into the store and getting to know exactly what they're looking for.
• Creating and selling bespoke holidays and dynamic packages, combining flights, accommodation, transfers and other travel components.
• Using your cruise expertise to recommend and book the right cruise lines, ships, cabins and itineraries for each customer.
• Preparing compelling and accurate quotations and following up enquiries to maximise conversion.
• Building strong, long-term customer relationships through exceptional service before, during and after travel.
• Working towards sales and profitability targets while always putting the customer's needs at the centre of your recommendations.
• Managing bookings, payments, amendments and customer communications accurately.
• Keeping your destination, supplier and product knowledge current.
• Helping create a welcoming, successful flagship store that becomes a valued part of the local community.

This is a role for an experienced travel professional who already knows how to sell holidays and can hit the ground running.

• Previous experience selling holidays within a travel agency or similar travel sales environment.
• Proven practical experience in dynamic packaging and bespoke itinerary creation.
• Strong cruise knowledge, with confidence recommending different cruise products to suit individual customers.
• Extensive worldwide destination knowledge.
• A proven ability to convert enquiries into bookings and work towards sales targets.
• Excellent communication and customer relationship-building skills.
• Confidence using travel booking systems and supplier websites.
• Excellent organisation, accuracy and attention to detail.
• A genuine passion for travel and creating great customer experiences.

• £23,000-£25,000 basic salary, depending on experience and expertise.
• 10% commission on the profit from the holidays you sell.
• £3,000 personal holiday allowance, giving you money towards your own travel experiences - or the option to sacrifice this benefit and add it to your basic salary.
• Familiarisation trips, giving you the opportunity to experience destinations and travel products first-hand.
• Continued opportunities to build your destination and product knowledge.
• The chance to develop relationships with leading travel businesses and suppliers.
• A genuine opportunity to help shape our first flagship store.
• Career development and the potential for increased responsibility as our retail network grows.