National Account Manager – Ocado & EMEA Marketplaces

Patrick Murray and 3

Search are working with a market-leading consumer goods business to recruit a National Account Manager – Ocado & EMEA Marketplaces.

• Salary: Competitive Salary + Benefits
• Location & Working Model: Manchester, 2 office Days a week out of Tuesday, Weds and/or Thursday
• Key Role Feature: Build and launch new EMEA marketplace partnerships whilst owning one of the UK's most strategically important ecommerce accounts

Our client is a fast-growing international consumer brand with an established presence across retail, ecommerce and marketplace channels. As part of an ambitious growth strategy, the business is investing heavily in expanding its digital footprint across Europe and is now looking to appoint a commercially driven National Account Manager – Ocado & EMEA Marketplaces to help lead this next phase of growth.

This is a highly visible role that combines account management, business development and marketplace expansion. The successful National Account Manager – Ocado & EMEA Marketplaces will take ownership of a strategically important ecommerce account whilst also identifying, evaluating and launching new marketplace opportunities across Europe.

The National Account Manager – Ocado & EMEA Marketplaces will work closely with commercial, category, supply chain and ecommerce teams to build compelling growth plans, launch new partnerships and deliver profitable long-term growth across digital channels.

The National Account Manager – Ocado & EMEA Marketplaces will:

• Identify and evaluate new marketplace opportunities across EMEA
• Build commercial business cases and go-to-market strategies for new channel launches
• Lead marketplace onboarding, account setup and launch execution
• Develop scalable processes and cross-functional ways of working
• Support wider ecommerce growth initiatives across European markets
• Partner closely with internal stakeholders to ensure successful execution

The National Account Manager – Ocado & EMEA Marketplaces will:

• Own the Ocado customer relationship and Joint Business Plan
• Take full responsibility for the customer P&L
• Deliver against revenue, spend and profitability targets
• Lead customer negotiations, annual planning and performance reviews
• Develop pricing, promotional and trade plans to drive sustainable growth
• Monitor RSV, turnover, spend and margin performance against budget
• Researching new marketplace opportunities aligned to business priorities
• Building launch plans and customer propositions for new channels
• Navigating ambiguity and creating new processes where required
• Coordinating stakeholders across ecommerce, supply chain, finance and marketing
• Working closely with ecommerce teams to deliver best-in-class digital execution

The National Account Manager – Ocado & EMEA Marketplaces will:

• Analyse sales, category, customer and market performance
• Build recommendations using customer and consumer insights
• Identify opportunities to improve distribution, visibility and conversion
• Drive digital shelf excellence through content optimisation and regular audits
• Monitor competitor activity and emerging market opportunities
• Utilise data to influence strategic decisions and future investment priorities

The successful National Account Manager – Ocado & EMEA Marketplaces will demonstrate:

• Experience with in ecommerce or digital commerce
• Proven experience managing strategic customers or ecommerce accounts
• Strong commercial acumen and P&L management capability
• Experience building business cases and identifying growth opportunities
• Excellent negotiation and stakeholder management skills
• Strong analytical and presentation capabilities
• Confidence managing multiple projects and work streams simultaneously

The role would particularly suit someone with experience in:

• European marketplace launches and…