Customer Onboarding Executive

A business telecoms provider in Manchester, growing fast off the back of the 2027 copper switch off, needs someone to take new customers from signed contract to go live and be the one name they deal with the whole way through.

Not an admin role. Not a ticket queue. Your own portfolio, start to finish.

• Own your customers from sales handover to go live
• Coordinate provisioning, installs, number porting and connectivity
• Chase Sales, Technical, Engineering and suppliers to keep orders moving
• Check the paperwork is right before an order progresses, because that is where things go wrong
• Update customers even when there is nothing to report, because silence is what they complain about
• Spot delays early and escalat them instead of sitting on them
• Hand over cleanly to the Customer Experience team once the customer is live

Measured on time to live, onboarding SLA, aged base, handovers and how well you communicate.

Organised, with several plates spinning and none of them dropping. Confident on the phone. The sort of person who takes it personally when a customer gets let down.

Telecoms, connectivity or hosted telephony experience helps. So does any background where you have run installs or complex onboarding. If you have done it in logistics, utilities, IT or anywhere else, apply.

Office based in Spinningfields, Manchester.

£25,000-£30,000 basic, £35,000-£45,000 OTE, in a business where this function is being built out and there is room to grow with it.