Relief Security Officer

Better places, thriving communities.

Providing security cover for multiple client retail sites.

Salary: £13.05-£14.10 depending on site.

Driving licence with own transport is required.

• Protect customers’ property, people and/or assets by providing security services in accordance with the site’s Assignment Instructions.
• Deliver results that meet or exceed the key performance indicators and service level agreements, taking full responsibility and accountability.
• Undertake additional training for continuous self‑development.

• Be aware of and ensure compliance with all policies and relevant legal and regulatory requirements as directed by the Security Account Manager, UK law and guidance bodies.
• Fully complete all tasks and duties on site as defined within the Assignment Instructions.
• Proactively review the Assignment Instructions, familiarise yourself with changes and suggest amendments that improve service.
• Be compliant with industry and statutory legislation: obtain a front‑line licence in either Security Guarding or Door Supervision, wear it at all times, hold a CCTV PSS SIA licence and complete any additional required courses.
• Comply with all legal obligations and safety requirements.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work systematically, methodically and orderly.

• Fully complete all required competency training.
• Undertake additional training for continuous self‑development directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge through continual professional development.
• Renew licence 16 weeks before expiry.

• Look out for and immediately report any health and safety hazards or potential hazards on site.
• Stay alert to threats or changes within the work environment to take appropriate action to reduce disruption, loss or damage.
• Use common sense and initiative, immediately involving others if a situation becomes threatening.
• Maintain professional conduct when dealing with difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry after any incident for the incident report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions.
• Call emergency services and the Communication Centre to report all incidents.

• Previous security experience.
• SIA licence.
• SC clearance desirable.

Our market‑leading flexible benefits scheme provides benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme, a flexible benefits platform ‘Choices’ for dental insurance, dining cards, coffee clubs, technology products and more. We provide high‑street discounts through MiDeals, a cycle‑to‑work scheme, life cover greater of your annual salary or a minimum of £10,000, a save‑as‑you‑earn scheme and a MiMatch Share Plan.

Employees receive Mitie Stars recognition; cash prizes are up for grabs each month and the chance to win a top prize of £10,000 at year‑end. Career progression is a top priority with diverse training and development opportunities.

We are committed to ensuring our recruitment process is inclusive and accessible to all.