Loss Prevention Specialist - Omega

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

The Warehouse Loss Prevention Specialist is responsible for protecting company assets, reducing losses, and maintaining a safe and secure working environment within a fast‑paced warehouse and fulfilment operation. The role involves managing a team of Security Officers, conducting investigations into stock losses and customer order discrepancies, ensuring compliance with security procedures, and supporting the protection of high‑value products throughout the supply chain.

• Supervise and support a team of Security Officers across warehouse operations.
• Ensure all security procedures, searches, access control measures, and site patrols are completed to the required standard.
• Conduct regular audits of security processes and identify areas for improvement.
• Deliver daily briefings and provide ongoing coaching and development to Security Officers.
• Ensure all incidents, concerns, and security breaches are reported and escalated appropriately.
• Investigate stock losses, inventory discrepancies, customer order issues, theft, fraud, and operational errors.
• Utilise CCTV systems, access control systems, warehouse management systems, and operational data to support investigations.
• Produce detailed investigation reports, including root cause analysis and corrective actions.
• Work closely with Inventory, Operations, Customer Service, and Logistics teams to identify and mitigate loss trends.
• Support the implementation of loss prevention initiatives to reduce shrinkage and improve stock accuracy.

• Oversee security controls relating to high‑value products and sensitive client stock.
• Securing high value freight to ensure compliance.
• Monitor high-risk operational areas including goods‑in, goods‑out, decant, packing, and storage locations.
• Ensure high‑value deliveries, collections, and returns are managed in accordance with company procedures.
• Conduct regular reviews of security controls for high‑value clients and products.

• Ensure compliance with company security standards, client requirements, and industry accreditations (e.g. TAPA where applicable).
• Carry out security audits and inspections across warehouse operations.
• Monitor CCTV coverage and security equipment functionality, escalating issues where necessary.
• Support internal and external audits relating to security and loss prevention.
• Lead investigations into security incidents, thefts, fraud, misconduct, and policy breaches.
• Liaise with law enforcement and external agencies when required.
• Maintain accurate records of all investigations and incident reports.
• Identify trends and recommend preventative measures to minimise future losses.

• Previous experience in a Loss Prevention, Security, Warehouse Security, or Asset Protection role.
• Experience managing or supervising Security Officers or operational teams.
• Proven experience conducting investigations into stock loss, theft, fraud, or customer order discrepancies.
• Strong understanding of warehouse and fulfilment operations.
• Experience working with CCTV, access control systems, and incident management processes.
• Excellent report…