Security Officer

Security Officer

Reporting to: Manchester Site Security Manager

Position: Permanent/Core

Rota Pattern: 6 on 3 off (3 days, 3 nights, 3 off)

Hours: 12 hours per shift

Pay: £13.54 an hour

Day shift timings: 07:00 to 19:00

Night shift timings: 19:00 to 07:00

• Skills for Security trained & certificated
• SIA licensed
• First Aid trained & certificated
• ACT Awareness certified (desirable)
• IT literate

• Corporate Customer Services background (desirable)
• Ability to use MS Windows and MS Office applications
• A sound understanding of electronic security Access Control & CCTV systems (desirable)

• Physically fit to fulfil active job role requirements
• Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
• Work collaboratively with colleagues and supervisors
• Customer Facing/front of house skills
• A high standard of bearing and turnout
• Excellent telephone manner
• Ability to demonstrate a commitment to delivering a high-quality service
• Ability to liaise with others at all levels including senior management and customers clients
• Ability to work within established procedures and contribute positively to any improvements
• Application of conflict management in support of conflict de-escalation and resolution
• Disciplined and Professional attitude
• Proficient in written and oral communication
• Computer literate and good administration skills
• Ability to deal with and control emergency situations
• Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices and in line with client Health & Safety Statement of Intent
• Comply with Site commitment to corporate social responsibility and in support of the Environmental Sustainability Statement and Goals
• To read, understand and comply with site Code of Conduct
• Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
• Excellent time keeping
• Should be proactive and self-motivated
• Required to be flexible in support of covering staff holidays, sickness or extra cover when required

• Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
• Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
• Monitoring of CCTV, Access Control when required and other protective systems, and act as a first line response to activations, faults & incidents
• To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
• Document everything: produce timely reports of incidents and alarm activations, check & log reports submitted by the security team whilst taking appropriate action, including administration of all site-based and client documentation
• To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
• Escorting of contractors and cleaning operatives in line with agreed procedures
• Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
• To manage and control the car parking list, visitor, contractor and temporary staff access passes and keys in line with Corporate Security standards and procedures
• To provide ad-hoc cover for BNY receptionist for breaks as required, including support to on-site client events
• To react positively and professionally in support of security operations and emergency situations as required
• Successfully complete site induction training to satisfactory standard, including completion of the Op Warden Trigger Plan, site training module within the designated training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management
• Complete satisfactory probationary assessment as part of personal training and development plan

• Maintain a robust high visibility security…