Field Support Specialist

Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street.

Main

Duties and responsibilities:

Carry out technical site visits as required for repairs on IT equipment

Diagnose and carry out structured cabling or WiFi Fault repairs

Attend fault calls where the local engineer does not have the required skill set

Attend escalated break-fix and problem calls

Diagnose and/or repair faults to component level, or whole unit replacement where required

Conduct site surveys for WiFi installation and planned upgrades

Planned and regular maintenance of all on site equipment

Responsible for advice to employed engineer's queries

Coaching and mentoring individual engineers to improve technical and soft skills

Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required

The ability to have technical conversations and effectively challenge and question to ensure the correct outcome

Provide support for engineer's development plans to improve their capabilities

Be prepared and available to undertake any relevant training as required

Provide a timely, polite and effective service

Provide on-call cover during evenings and weekends on a rotational basis

There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement

Skills, Knowledge &

Experience:

Essential:

Experience of maintaining and installing EPoS equipment

Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware)

Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes

Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible

Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner

Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions.

Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company

Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality

Desired:

Previous experience of working within a mobile workforce

Proficient in the use of Microsoft Office software

Ability to quickly learn new software packages

Due to the nature of the work, out of hours work will be required

Extensive travelling within the area is required

Occasional overnight stays

Full UK driving license

Reference INDMP

Job Types: Full-time, Permanent

Benefits:

Discounted or free food

On-site parking

Sick pay

Experience:

EPoS: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location:

On the road