Housing Support Worker

Job description

We’re looking for a kind, compassionate and resilient Housing Support Worker to join our North Surrey Floating Support service in Surrey.

£, per annum, working hours per week. Want to feel valued? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing : helping to transform lives every day.

• Annual leave increasing up to days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Enable vulnerable people living in a variety of different tenures to manage their tenancies / licences and prevent homelessness by providing a flexible and individually tailored support package.

• Undertake key-working responsibilities for a caseload assigned by the Manager
• Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
• Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
• Create and review support / action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
• Develop and maintain links with key agencies and service providers in the local community
• Empower customers to ensure they receive the benefits and services they are entitled to
• Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
• Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
• Encourage and enable customers to adhere to all other conditions of their tenancies / licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
• Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable
• Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager / Head of Operations, as appropriate
• Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
• Adhere to Look Ahead’s Policies and Procedures
• Engage in learning and development activity to increase knowledge and skills
• Work closely with the team and communicate openly
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the manager within the remit of the service and contract.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible
• Open to feedback and self development
• Thrives…