Homeless Support Worker

About The Role

• Working Hours:
  
  2 x 35 Hours per Week
• Contract Type: 2 x Permanent, Full-Time
• Closing Date: 18 July 2026
• Closing Time: 11.59pm
• Interview Method:
  Face to Face
• Legal Right to Work:
  Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
• References: 2 references required; where possible we require 3 years’ employment history.
• Essential Car Documentation:
  This post is a designated Essential Car User and you must hold a full valid driving licence and provide your own car for use  will receive the Essential Car User Allowance.
• DBS Clearance:
  This post requires an Enhanced DBS check as per the Rehabilitation of Offenders Act 1974. Information will be confidential.

An exciting opportunity to work within the Homelessness Service for Manchester City Council has arisen within our Floating Support Service (FSS). We have team city‑wide, and the current vacancies are in Central and South of the city. You will be part of a large team and a wider team within homelessness. The role involves lone working in the community visiting our residents who are accommodated across Greater Manchester on our dispersed temporary accommodation framework;

therefore, this role is an essential car user.

This role is hybrid, with most of your time spent visiting families in their homes. There is a requirement that you will spend a minimum of 2 full days based in the office.

As a homeless support worker, you will support each family according to their individual support needs, which may involve working with other agencies for example Children’s Services or Mental Health services. You will be expected to attend meetings with the agencies involved. You will support families around managing and maintaining their own tenancy. This will involve working alongside other teams in homelessness such as the rents and housing management team and work collaboratively with the household to help them remove barriers to enable them to move from temporary accommodation to more stable settled permanent accommodation.

Support Workers must have an awareness and understanding of homelessness and the impact this has on families and individuals. People experiencing homelessness often have multiple and complex needs and may be vulnerable. The role requires you to have personal resilience, a keen and committed desire to help and support people and a solution focused outlook. The role can be challenging and demanding as the work can include issues relating to loss of tenancy, debt, domestic violence, substance misuse, mental and physical health problems.

Communication skills are key and with high case load organisational skills and being able to prioritise workload is essential.

The role holder will be required to have a good understanding of safeguarding. They will demonstrate excellent partnership working skills building and developing close working relationships with the voluntary sector, agencies, health partners and organisations.

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• Buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
• Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave – Give back to the community with three days pro‑rate of paid volunteering leave, in addition to existing benefits.

We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.