Housing Officer – AR

Job Description:

Housing Officer (Grade
6) Manchester City Council – Housing Services, Neighbourhoods Directorate Role Purpose

To deliver high‑quality, frontline housing management services across a designated geographical patch, ensuring residents can maintain their tenancies and live in safe, clean, and well‑managed neighbourhoods. The role supports strong communities through responsive tenancy management, estate oversight, and partnership working.

• Act as the main point of contact for residents within a defined housing patch.
• Manage tenancy matters including new tenancy visits, routine tenancy checks, and support for vulnerable residents.
• Handle tenancy‑related requests such as mutual exchanges and succession applications in line with statutory requirements.
• Monitor and improve estate conditions by identifying issues such as fly‑tipping, environmental concerns, and communal area maintenance.
• Conduct regular estate walkabouts and engage with residents and stakeholders to address local issues.
• Respond to and manage reports of anti‑social behaviour, escalating safeguarding concerns where appropriate.
• Work closely with internal teams (repairs, caretaking, rents, housing support, community safety) and external partners to resolve issues effectively.
• Ensure accurate recording of all contacts and casework on the housing management system.
• Support residents in accessing appropriate council services and external support agencies.
• Contribute to service improvement, neighbourhood initiatives, and positive community engagement.

• Strong communication and interpersonal skills with a resident‑focused approach.
• Ability to manage multiple cases and prioritise workload effectively.
• Sound judgement in problem‑solving and decision‑making, with appropriate escalation when required.
• Good understanding of housing management, tenancy issues, and estate‑based working.
• Ability to work collaboratively with internal teams and external agencies.
• Full UK driving licence and access to a vehicle.
• Enhanced DBS clearance required.

A visible and proactive presence in the community, combining office‑based administration with regular on‑site estate work to ensure neighbourhoods are safe, supported, and well maintained.