Tenancy Management Officer

Are you passionate about making a difference in your community? Do you have a heart for helping homeless families and individuals find safe, secure, and supportive housing? If so, we want YOU to join our dynamic and dedicated team at Salford Property Link, Salford City Council's housing management team committed to transforming lives through compassionate rehousing.

At Salford Property Link, we believe that everyone deserves a place to call home. Our mission is to provide quality housing solutions for homeless families and individuals, offering not just a roof over their heads but also the support and resources they need to rebuild their lives. We are a forward‑thinking team with a strong commitment to social justice and community empowerment.

As a Tenancy Management Officer, you will be at the heart of our mission, working directly with residents to create vibrant, safe, and supportive communities. Your day‑to‑day responsibilities will include:

• Engaging with Residents:
  Build strong relationships with residents, understanding their needs, and providing tailored support.
• Community Building:
  Organise and facilitate events, workshops, and activities to foster a sense of belonging and mutual support.
• Housing Management:
  Conduct regular inspections, address maintenance issues, and ensure our properties meet high standards of safety and comfort.
• Advocacy and Support:
  Assist residents in accessing resources such as employment opportunities, educational programs, and social services.
• Conflict Resolution:
  Mediate disputes and foster positive relationships within the community.
• Data Management:
  Maintain accurate records and reports to track resident progress and community outcomes.

• Passion: A genuine commitment to improving the lives of homeless families and individuals.
• Experience:
  
  Previous experience in housing management, neighbourhoods, or community engagement is highly desirable.
• Skills:
  
  Strong communication, organisational, and problem‑solving skills.
• Empathy:
  The ability to listen, understand, and respond to residents' needs with compassion.
• Resilience:
  The ability to handle challenging situations with a positive and proactive attitude.
• Flexibility:
  Willingness to go above and beyond for your tenants and to be adaptable.

• Impactful Work:
  The opportunity to make a real difference in the lives of those in need.
• Professional Growth:
  Ongoing training and development opportunities to enhance your skills and career.
• Supportive Environment: A collaborative and inclusive workplace where your ideas and contributions are valued.
• Comprehensive Benefits: A competitive salary and employee benefits.

If you're ready to take on this rewarding challenge and become a vital part of our mission, we want to hear from you! Please submit your application, detailing your experience and passion for the role and how you meet the person specification.

Join us in creating a brighter future for homeless families and individuals. Together, we can build stronger communities and change lives, one home at a time.