Resolutions Officer

Position: Housing Resolutions Officer
Location: Failsworth

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Recruitment Services are seeking to recruit a Housing Resolutions Officer for our client based in Wembley.

JOB PURPOSE:

To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing.
The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits.
To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters.
DUTIES AND

RESPONSIBILITIES INCLUDE:

Provide housing advice and support to households in temporary accommodation, helping them access suitable long-term housing options.
Manage caseloads, conduct home visits, and support residents with tenancy sustainment and move-on plans.
Work with internal teams and external agencies to deliver holistic support, including employment, welfare, and social care referrals.
Assess homelessness duties, manage legal obligations, and handle appeals, reviews, and complex housing cases.
Investigate domestic abuse, safeguarding concerns, tenancy breaches, fraud, and anti-social behaviour, taking appropriate action.
Monitor temporary accommodation, ensuring compliance, property standards, repairs, and health and safety requirements.
Liaise with landlords, housing providers, and stakeholders to resolve accommodation issues and minimise voids and costs.
Respond to customer enquiries, complaints, and legal correspondence, including court and Ombudsman cases.
Maintain accurate records, produce performance reports, and ensure compliance with housing legislation and Council policies.
Build positive relationships with residents, partners, and stakeholders to deliver high-quality, customer-focused housing services.
ESSENTIAL REQUIREMENTS INCLUDE:

Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law.
A good understanding and awareness of housing issues and homelessness issues.
Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits.

Experience of giving advice and information to customers and working with vulnerable groups
Strong and effective experience in provision of exceptional customer services.

Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation.
Basic DBS check
Recruitment is done in line with safe recruitment practices. 4

Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email