Support and Progression Advisor Covering North West Greater

Support and Progression Advisor Covering North West Greater Manchester

Employer:

Ingeus UK Ltd

Location:

Pay:

£28,325 to £28,325 per year, £28,325.00 per annum & Company Benefits

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

10/09/2026

Company Description Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services.

We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Support and Progression Advisor Salary:£28,325.00 per annum & Company Benefits

Location:

Based at Bolton covering North West Greater Manchester Contract Type:
Permanent Hours of work:
37.5 per week

• Managing a focused caseload, ensuring that you hold regular contact and engaging with participants to enable them to progress successfully through the programme.
• Completing personalised assessments to develop tailored support plans that reflect participant strengths, needs, goals, wellbeing, barriers and readiness to achieve individual aspirations.
• Supporting the participant’s access to skills development, volunteering, community activity, employer engagement and in-work support, aligned to their individual goals.
• Delivering support from office and community settings, ensuring support is accessible and responsive to participant circumstances.
• Coordinating referrals and warm handovers to specialist support services where appropriate.
• Adapting support for participants that may be vulnerable and low on confidence as well as escalating safeguarding and welling concerns where needed.
• Recording participant progress and ensuring case records, action plans, referrals and agreed outcome are completed accurately, on time and in line with contractual and quality requirements.

You will require:

• Strong relationship-building, communication, coaching and motivational skills.
• The ability to be able to communicate effectively and build trust with participants who may have complex needs.
• Strong planning and organisational skills in order to meet quality standards, whilst supporting sustained engagement and progress.
• Ability to be comfortable working in both an office and community setting to collaborate with internal and external stakeholders.

Desired experience:

• Experience of working in a relevant industry within the past 3 months.
• Ability to adapt communication styles to meet individual needs, whether delivering support in person, by telephone, video call or other online platforms.
• Good understanding of safeguarding, wellbeing, confidentiality, data protection, digital systems and professional standards.
• Experience supporting people facing health, wellbeing, disability, confidence-related or wider personal barriers.
• Experience delivering coaching, mentoring, advice, guidance or key worker support in a people centric way.
• Experience developing personalised support plans and supporting positive outcomes, including confidence-building, skills development and readiness for work.
• Experience in community-based, employability, health, social care, wellbeing or related settings would be beneficial.

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance
• Eyecare vouchers with help to purchase new glasses
• Life assurance
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Season ticket loan
• Up to two days each year dedicated to Community Giving (Volunteering)
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
• Long Service Awards

At Ingeus, we’ve spent time listening to our employees to build our benefits package: 25 days annual leave plus bank holidays with the opportunity to salary trade extra EAP Support programme available 24/7 with access to 6 x counselling sessions Private Medical Insurance Eyecare vouchers with help to purchase new glasses Life assurance Online discount shopping via Perks…