Income Officer

Location: Manchester area Hybrid, 3 days office / 2 days home
Salary: £32,400
Contract: Temporary & Permanent opportunities
Sector: Supported Housing

MK Consult is working with one of the UK's largest specialist supported housing providers to recruit an experienced Income Officer to join its Income team.

The organisation manages approximately 2,500 units and works extensively with Local Authorities and Housing Benefit teams to ensure customers receive the correct funding and their rent accounts are effectively managed.

This role will suit someone who really understands Housing Benefit, income recovery and Local Authority processes and can build strong working relationships across multiple authorities.

Reporting to the Head of Income, you'll be responsible for:

• Managing rent accounts, arrears and Housing Benefit shortfalls
• Building and maintaining strong relationships with Local Authority Housing Benefit teams
• Processing Housing Benefit decision notices and checking eligible rent payments
• Resolving suspended, cancelled and underpaid Housing Benefit claims
• Raising rent demands, shortfall invoices and arrears correspondence
• Reconciling current and former tenant accounts
• Supporting Housing Benefit appeals wher...