Domestic Abuse Team Leader

We are recruiting on behalf of a large, established housing charity with services across the UK, who are expanding their provision in Manchester
.

They are looking for an experienced Domestic Abuse Support Team Leader to join a new service supporting adults and children affected by domestic abuse, safeguarding concerns and complex support needs.

This is an exciting opportunity for someone with a strong background in domestic abuse and supported housing who is ready to take on a leadership role. You will manage a small team of support workers, provide guidance and oversight, and work closely with the Supported Housing Manager to ensure the delivery of a safe, effective and high-quality service.

You will play a key role in developing the new service, supporting staff, maintaining safeguarding standards and ensuring residents receive person-centred support that promotes safety, independence and long-term stability.

• Lead, manage and support a small team of Domestic Abuse Support Workers, providing day-to-day guidance, supervision and direction.
• Work closely with the Supported Housing Manager to support the effective day-to-day running and development of the service.
• Provide practical and emotional support to adults and children with complex needs, particularly those affected by domestic abuse.
• Oversee referrals, assessments, risk assessments and support planning to ensure residents receive appropriate and timely interventions.
• Ensure safeguarding concerns are identified, recorded, escalated and managed appropriately.
• Support staff in managing complex cases, challenging situations and high-risk safeguarding concerns.
• Work collaboratively with Children’s Services, local authorities, social workers, police and other statutory and voluntary partner agencies.
• Monitor the quality of case notes, records, risk assessments and support plans, ensuring accurate and compliant documentation.
• Support move-ins, inductions, welfare checks and ongoing resident assessments.
• Ensure staff promote independence, tenancy sustainment, personal safety and positive outcomes for residents.
• Support residents with Housing Benefit, welfare-related matters and access to relevant services.
• Carry out regular property, room and welfare checks, ensuring health and safety standards and service requirements are maintained.
• Monitor team performance, support staff development and identify training needs.
• Contribute to team meetings, service reviews, audits and continuous improvement activities.
• Support the Supported Housing Manager with operational duties, reporting, incident management and service development.
• Participate in the on-call rota and provide support and guidance during emergency situations when required.
• Help establish effective procedures and positive working practices as the new service develops.

• Previous experience as a Domestic Abuse Support Worker, Senior Support Worker, Complex Needs Worker, Team Leader or in a similar role.
• Strong knowledge and experience of domestic abuse, safeguarding and risk management.
• Experience supporting vulnerable adults and/or children with complex needs.
• Previous experience supervising, mentoring or leading staff, or the confidence and ability to step into a team leadership position.
• Confident completing and overseeing referrals, risk assessments, support assessments and individual support plans.
• Experience working with Children’s Services, local authorities and other statutory and multi-agency partners.
• Understanding of supported housing, tenancy sustainment, Housing Benefit and welfare-related matters.
• Ability to manage competing priorities, support staff through challenging situations and maintain professional…