Head of Policy; Health

This Head of Policy post sits within the Public Service Ombudsman and leads a team of four working on health policy. The job is to spot wider problems in complaints and casework, turn that evidence into policy recommendations and influence change across the NHS in England. Work is split between home and an office, with close links to the communications, data and systemic investigations teams.

Right to work in the UK is required, as no sponsorship is available.

• Spotting wider issues in complaints, investigations and casework affecting health services in England
• Turning evidence into clear policy recommendations
• Influencing change across the health system using the Ombudsman's data and insight
• Producing advice, reports and briefings for senior decision-makers
• Engaging and influencing senior stakeholders on sensitive, high-profile or contested issues
• Building relationships with external organisations
• Working with the communications, data and systemic investigations teams
• Leading a team of four
• Leading, supporting and developing team members, managing quality and giving constructive feedback
• Building an inclusive, high-performing team culture

• Excellent policy analysis, including testing assumptions, interpreting evidence, assessing options and making proportionate recommendations
• Developing and influencing policy at senior level, producing clear advice, reports and briefings
• Influencing senior stakeholders across organisational boundaries, including on contested issues
• Leading, supporting and developing others, managing quality and giving constructive feedback
• Knowledge of the NHS in England and the ability to apply it strategically

• Right to work in the UK

• Lived experience of complaining about a public body

• Civil Service Pension scheme
• 32.5 days annual leave plus bank holidays
• Hybrid working, around 40% office based
• One day paid volunteering leave per year
• Flexible working
• Free, confidential Employee Assistance Programme, 24/7
• Comprehensive learning and development programme
• Paid professional memberships