Service Manager

Central Recruitment is working with a prominent national homelessness charity, whose work includes supporting and accommodating young people.

Our client is currently recruiting for a Service Manager to work in the Manchester area, at a service that supports young people aged 18-25 who are experiencing or are at risk of homelessness, including those with complex needs relating to care experience, substance use and mental health.

* 37.5 hours per week

* Monday - Friday, 09:00 - 17:00 (flexibility required to occasional work outside of these hours)

* Temporary: 12 months

 * £23.05 per hour (£20.04 per hour + £3.01 holiday pay)

Please note:

You will manage two supported accommodation buildings, one housing 12 young people and the other housing 14 young people.

Key responsibilities:

* Manage a team of 5 Progression Coaches, 4 Night Progression Coaches and 2 Weekend Workers, a HMW and a Deputy Service Manager

* Ensure the service meets its contractual requirements

* Maintain staffing levels to deliver the service

* Ensure staff undertake all activities and monitor performance

* Work with the Area Director to manage the team and deliver the service

* Deal with clients who need help or advice, either by phone or on a drop-in basis

* Monitor all support being provided to the clients and provide direction where appropriate

* Represent the organisation at meetings; partnership and strategic meetings to establish and build links with local authority teams in order to ensure sufficient appropriate referrals

* Work closely with commissioners, other statutory and voluntary partners to develop the service and offer to clients further

* Keep clear and relevant records and statistics, and to ensure good communication with the project workers and project evaluators

* Chair team meetings, case management meetings and contribute to any policy reviews and consultations

* Participate in On Call responsibilities

What we’re looking for:

* Experience of working in accommodations, managing a team and working with young people

* Experience of helping people who have experience or are at risk of homelessness with setting up benefits and maintaining their accommodation

* The ability to work on own initiative providing leadership to the team

* A clear understanding and ability to implement risk management, information sharing and data security arrangements

* Experience of working with people who are categorized as high risk or high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour (this list is not exhaustive)

* Knowledge of supported accommodation and other services vital to successful support while people are homeless or need pre-tenancy support

* Experience of health and safety and housing management responsibilities

* Knowledge and understanding of the criminal justice system and benefits system

* A clear understanding of safeguarding requirements and professional boundaries when working with vulnerable adults

* Experience of contributing to high level strategic discussions with an ability to deliver the outcomes required to promote the service

* Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports.

Further requirements:

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

* Current valid right to work in the UK and a minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)

* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)

* Employment or education history to cover the last 5 years which can be verified through the referencing process

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.

* Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position