Test Automation Engineer

We're the team behind the AI-powered customer engagement platform that's transforming how businesses connect with their customers - turning every conversation into a revenue-driving moment.

Our platform helps contact centre teams achieve their goals through intelligent automation, predictive insights, and seamless customer experiences. We build technology that empowers people, not replaces them.

We are proud of our reputation for combining cutting‑edge tech with down‑to‑earth people, we have big ambitions and a clear sense of who we are. Our culture is driven by our values: we take ownership, move fast, challenge the status quo, and learn constantly. Working at Max Contact means being stretched, you’ll be trusted with responsibility early, expected to think commercially, and encouraged to act decisively.

We don’t stand still, and neither will you.

At the same time, we believe high performance only works in a safe, supportive environment. You’ll be surrounded by smart, driven people who want to see you succeed, who value openness and honesty, and who see mistakes as part of learning quickly and getting better.

We're builders, problem‑solvers, and customer champions who believe in innovation with purpose, human‑first technology, and delivering results that matter. You'll work alongside passionate colleagues building technology that directly impacts how thousands of businesses connect with millions of customers every day.

If you’re ambitious, curious, and excited by the idea of building something meaningful in a fast‑moving tech business.

We are looking for an ambitious and curious Test Automation Engineer to join our Technology department at a really exciting time.

As a Test Automation Engineer at Max Contact, you will play a critical role in ensuring the quality, reliability, and scalability of our mission‑critical CCaaS platform, while also supporting testing across our AI Agents and Conversation Analytics products.

You will design, build, and evolve automated test frameworks and strategies that enable fast, safe, and confident delivery across backend services, frontend applications, and AI‑enabled systems. This includes deterministic systems (CCaaS) and non‑deterministic AI capabilities (for example, LLM‑driven workflows, analytics pipelines, and conversational agents).

This role places strong emphasis on AI‑driven testing practices, using AI tools to improve test design, coverage, and maintenance, while also helping define how we validate AI behaviour safely and effectively in production systems.

You will work closely with engineers, technical leads, product managers, and platform teams to embed quality as a first‑class concern across the software lifecycle, ensuring that automated testing supports both rapid delivery and high operational confidence in live customer environments.

Test Automation & Quality Engineering

• Design, build, and maintain scalable automated test frameworks using C#, xUnit, Selenium, and Playwright across backend APIs and frontend applications.
• Define and implement testing strategies covering unit, integration, end‑to‑end, and regression testing, aligned to system risk and customer impact.
• Ensure automated tests are reliable, maintainable, and integrated into CI/CD pipelines to provide fast feedback and prevent regressions.
• Support testing across multiple products (CCaaS, AI Agents, Conversation Analytics), ensuring consistent quality standards and reusable testing patterns.

AI‑Driven Testing & Validation

• Leverage AI tools to improve test generation, coverage analysis, and defect detection, while maintaining strong validation practices.
• Help define approaches for testing non‑deterministic AI systems, including:
  • Prompt/output validation
  • Dataset‑driven evaluation
  • Regression testing of AI behaviour
  • Guardrails and safety checks
• Collaborate with engineering teams to ensure AI‑enabled features are testable, observable, and production‑ready, with clear evaluation strategies.

Frontend & API Test Coverage

• Build robust UI automation using Playwright/Selenium for critical customer journeys within CCaaS and associated products.
• Develop API and service‑level tests to…