Principal Software Development Engineer

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Investment. Tech. Freedom. Ambition.

At Intrum, technology is transforming the way we support customers and clients across the financial ecosystem. We are investing in modern platforms, intelligent automation, AI-enabled capabilities, and engineering excellence to create secure, scalable, and insight-led digital solutions.

• Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS & Azure, enhancing solutions like AWS Connect, Genesys Cloud, payments, web‑portals, communications and collection services.
• Set technical direction and engineering standards across teams, promoting modern cloud‑native and AI‑augmented engineering practices.
• Mentor and support Software Development Engineers and Forward Deployed Engineers, building capability and fostering a culture of continuous improvement.
• Support Dev Sec Ops  excellence through CI/CD pipelines, Infrastructure as Code, automation frameworks, and database‑as‑code practices using Redgate Flyway.
• Take ownership of critical customer systems, ensuring operational resilience, observability, performance optimisation, and rapid incident response.
• Collaborate closely with Product, Delivery, Operations, and Commercial teams to shape technical solutions, delivery plans, and strategic outcomes.
• Promote secure‑by‑design, compliance‑by‑design, and privacy‑by‑design approaches, ensuring alignment with UK GDPR and FCA Consumer Duty requirements.
• Guide the adoption of intelligent platform capabilities, including AI‑enabled workflows, automation, and smart customer engagement solutions.
• Devoted to the FCA principle of Consumer Duty; by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.

• Extensive experience in software engineering, including experience operating at Principal Engineer or senior technical guidance level.
• Expert knowledge of .NET, React, SQL, microservices architecture, and cloud platforms, ideally AWS.
• Strong experience with CI/CD pipelines, Infrastructure as Code, Dev Sec Ops  practices, and test automation.
• Experience working with customer contact platforms such as AWS Connect or Genesys Cloud.
• Proven ability to design and deliver secure, scalable, and resilient cloud‑native solutions within complex enterprise environments.
• Strong understanding of observability, operational support, reliability engineering, and end‑to‑end ownership practices.
• Knowledge of regulated financial services environments, including UK GDPR and FCA Consumer Duty requirements.
• Excellent communication and stakeholder management skills, with the ability to influence technical direction and collaborate across multiple teams and functions.

• Competitive salary and attractive benefits package including 33 days holidays (plus bank holidays) upon commencement, with the ability to buy more or sell back. Additional day for birthday.
• Participation in gadget schemes and contributory workplace pension scheme.
• Training and coaching for personal development and progression, with employee recognition programmes.
• Private medical insurance and life assurance.
• Wellbeing benefits such as discounts on gym memberships.