Senior ServiceNow Developer - SC Clearance Required

Responsibilities

Lead the design, development, and customization of complex Service Now applications and modules based on evolving business needs. Work closely with cross‑functional teams, including those within IBM and public‑sector or defence environments, to architect and implement scalable Service Now solutions that optimise processes and improve operational efficiency. Build, refine, and maintain advanced reports, dashboards, workflows, and automated processes within the platform.

Design and support robust integrations between Service Now and external systems using APIs, web services, and other integration frameworks. Ensure all development aligns with Service Now best practices, platform governance, coding standards, and security standards required for government or defence‑related work. Oversee the full software development lifecycle, including requirement analysis, solution design, development, testing, deployment, and ongoing support.

We are seeking an experienced Senior Service Now Developer to lead the development, customization, and ongoing enhancement of our Service Now platform. The ideal candidate will bring deep, hands‑on expertise across the Service Now ecosystem, strong proficiency in JavaScript and UI development, and proven experience delivering solutions for IBM and public‑sector or defence clients. Commercial experience in Service Now development or similar roles.

In‑depth knowledge of the Service Now platform, including JavaScript, Apex, and UI development. Strong understanding of software development principles and best practices. Excellent problem‑solving abilities and a customer‑centric approach. Strong communication and team collaboration skills. Service Now Certified Implementation Specialist (CIS) or equivalent certification. This role is subject to pre‑employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS).

An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, which could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

• Hands‑on experience working with Service Now Integration Hub, MID Server, and API‑based integrations
• Strong understanding of Agile development practices and the ability to work effectively within iterative delivery cycles
• Demonstrated involvement in the Service Now community or contributions to open‑source projects, showcasing a commitment to knowledge sharing and continuous improvement

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist (one or more modules such as ITSM, ITOM, HRSD, CSM, Sec Ops, or SPM)
• Service Now Certified Technical Architect (CTA) – if applicable
• ITIL Foundation Certification (v3 or v4)

At IBM Consulting UK Future Now, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands‑on experience with cutting‑edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high‑profile programmes that stretch your skills and accelerate your growth.

We invest heavily in you – supporting continuous learning, in‑demand skills development, and long‑term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. Tools and policies to support your work‑life balance include flexible working approaches, sabbatical programs, paid paternity leave, maternity leave, and an innovative maternity returner scheme.

More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental and optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.