Agentic Platform Engineer

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back.

Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back.

Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

As Agentic Platform Engineer, you will be responsible for building and operating the enterprise agentic engineering platform that enables AI agents to safely plan, reason, use tools and execute work across Travel Counsellors' technology estate. This is an agentic engineering role with strong Platform foundations. Your primary focus will be the design, development and production operation of autonomous and semi-autonomous agents for software delivery, platform operations, service reliability, security and engineering productivity.

You will create reusable agent capabilities, orchestration patterns, tool integrations, memory and retrieval services, evaluation frameworks and governance controls that allow teams to adopt agentic automation safely  will treat agents as production software: versioned, tested, observable, secure, cost-controlled and accountable. Working across Platform Engineering, Architecture, Security, Data and product teams, you will turn high-value operational workflows into reliable agentic products with clear human oversight, measurable outcomes and safe rollback.

• Design, build and operate the enterprise agentic platform, including orchestration, runtime services, model routing, memory, identity and policy enforcement.
• Develop reusable agent frameworks, SDKs and patterns that enable engineering teams to build secure, scalable AI agents consistently.
• Engineer autonomous and human-in-the-loop agent workflows that plan, execute, validate and escalated tasks within defined risk and governance controls.
• Integrate agents securely with enterprise platforms, cloud services, APIs and knowledge sources using modern integration standards and Model Context Protocol (MCP).
• Build production-grade agent services using Python, cloud-native architectures, event-driven design, automation and Infrastructure as Code.
• Implement robust evaluation, observability and continuous improvement capabilities, including testing, tracing, telemetry and performance optimisation.
• Embed security, governance and responsible AI principles through least-privilege access, policy enforcement, auditability and data protection.
• Own the reliability and operational excellence of the agentic platform, including CI/CD, cloud infrastructure, monitoring, incident response and production support.
• Collaborate with Engineering, Security, Architecture, Data and Risk teams to define standards,…