Ocean​/Air Import Operator

Position: Ocean / Air Import Operator - Up To £40,000 A Year
Job Description – Ocean / Air Import Operator

Location:

South Manchester (near Manchester Airport)
Salary:
Up to £40,000 per annum + bonus

Working Pattern:
Office-based NO hybrid will allow flexible working hours

Holiday: 25 days annual leave + bank holidays

Role Overview We are seeking an experienced Ocean / Air Import Operator to join our growing operations team based near Manchester Airport. This role will be responsible for the end-to-end handling of air and sea import shipments, ensuring smooth customs clearance, accurate documentation, and excellent service delivery.

The ideal candidate will be detail-oriented, confident working independently, and comfortable managing multiple import shipments across different modes in a fast-paced freight forwarding environment.

Key Responsibilities Import Operations (Air & Ocean)
* Manage end-to-end import operations for either air and sea freight shipments.
* Coordinate with overseas agents, carriers, and local suppliers to ensure timely movement of cargo.
* Monitor shipments from arrival through to final delivery.
* Arrange onward transport and liaise with hauliers where required.

Customs Clearance
* Prepare and submit customs declarations using CDS.
* Raise and manage T1s and other transit documentation as required.
* Ensure full compliance with UK customs regulations and procedures.
* Resolve customs queries, inspections, and clearance issues efficiently.

Systems & Documentation
* Accurately input and manage shipment data using Cargo Wise.
* Prepare, check, and process all import documentation including manifests, invoices, packing lists, and transport instructions.
* Maintain accurate records and ensure documentation compliance at all times.

Customer & Stakeholder Communication
* Act as a point of contact for customers, providing updates and managing expectations.
* Liaise with customs authorities, shipping lines, airlines, and handling agents.
* Resolve operational issues proactively to maintain service levels.

Skills & Experience Required
* Proven experience in air and / or sea import / export operations within freight forwarding.
* Strong working knowledge of UK customs clearance, CDS, and T1 documentation.
* Hands-on experience using Cargo Wise (preferred).
* Excellent attention to detail and organisational skills.
* Ability to manage multiple shipments simultaneously.
* Confident communicator with a proactive, problem-solving approach.

What’s on Offer
* Salary up to £40,000 per annum
* Annual bonus (subject to company performance)
* 25 days holiday plus bank holidays
* Flexible working hours
* Office based near Manchester Airport free parking
* Supportive, professional working environment with real career progression