Nightshift Customs Administrator

Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

The shifts are 6PM - 6AM on a 4 nights on, 4 nights off rotation.

• Ensure timely arrival for work
• Ensure smooth and timely customs process flow.
• Understand all the elements of the import and export customs SOP and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Transpose customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration.
• Assist with verification of customs declaration information and the submission of such to the customs authority.
• Interact with customs authorities to address any issues or questions that may arise during the clearing process.
• Act as the liaison between the customs authorities (or other government agencies) and customers.
• Ensure timely customs clearance of cargo to customer for shipments.
• Verify documents received for customs purposes are compliant and correct.
• Interact with our customers during the clearance process ensuring that they are very pleased with our service.
• Ensure compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (e.g., OEA) or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Escalate problems to Management when necessary.
• Meet company standards of 52 hours training per year per employee.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes:
  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Knowledge:

• Knowledge of customs brokerage process
• Understanding of ocean, transcon and air documentation process
• Knowledge of air, road and ocean transport
• Knowledge of incoterms

• Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English

• Behaviours:

• Positive and willing to help attitude
• Adhere to the company’s 10 cultural attributes:
  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

All your information will be kept confidential according to EEO guidelines.