Traffic Planning Operator

Traffic Planning Operator

An exciting Traffic Planning Operator role with a friendly, well-established transport business in Manchester.

This is a varied, hands-on role for someone with a background in transport who's confident dealing with drivers, comfortable helping plan routes, and happy getting stuck into administration alongside the operational side of the business.

My client has built a genuinely friendly, close-knit office, and you'll be a key part of keeping day-to-day operations running smoothly.

The role

You'll be working closely with drivers and the wider team, monitoring on-time deliveries, keeping customers updated, and supporting with compliance and administration. Full training is given on their in-house systems, so what matters most is transport experience and a genuinely organised approach.

* Inputting customer jobs onto the TOPS system (full training given)

* Monitoring on-time deliveries and communicating any delays or issues to customers

* Notifying Port Agents and Shipping Lines of export and empty (M/T) loads due at port

* Ensuring loads are booked correctly with the ports

* Assisting with planning routes for drivers as and when needed

* Responding to customer requests for PODs and interchange documentation

* Investigating detention issues and reporting findings to the Depot Manager

* Checking fuel receipts against the FMS system and investigating discrepancies

* Supporting the Fleet Manager with fleet and compliance administration

* Downloading driver and vehicle tachograph data and uploading to Smart Analysis

* Completing driver attendance records and Working Time Directive (WTD) data

* Maintaining driver holiday records and processing driver timesheets

* Checking supplier invoices against purchase order numbers

What they're looking for

* A background in transport, confident dealing with drivers and helping plan routes

* Excellent organisational and administrative skills with strong attention to detail

* Good communication and customer service skills

* Able to prioritise workload and meet deadlines

* Strong problem-solving and decision-making ability

* A team player with a proactive, ownership-taking approach

* Professional, polite, and comfortable building relationships with colleagues and customers

* Flexible on hours when the role demands it

On offer

 * £30,000 - £35,000 depending on experience and background

* Monday to Friday, 8am - 5pm (some flexibility required due to the nature of the role)

If this sounds like your kind of role, I'd love to hear from you