Station Supervisor

Job Title:

Station Supervisor

BUSINESS FUNCTION:
Customer & Commerical - Stations

SALARY: £32,229 - Training salary for first 6 month £27,395

Grade: RSB

LOCATION:

Manchester Piccadilly

HOURS:

Full Time

Be at the Centre of One of the North’s Busiest Rail Hubs

Manchester Piccadilly is more than a station—it's the beating heart of rail travel across the North. Every day, thousands of customers and hundreds of train services rely on seamless coordination, quick decision-making, and exceptional teamwork to keep moving.

We're looking for an experienced and operationally focused Station Supervisor to join our team and play a critical role in the day-to-day running of Manchester Piccadilly Station.

This is an exciting opportunity for a railway professional who thrives in a fast-paced environment, can remain calm under pressure, and is passionate about delivering safe, reliable, and customer-focused operations.

No two days are the same. You'll be making real-time operational decisions, responding to disruption, coordinating train movements, supporting station teams, and ensuring customers experience the best possible service, even when challenges arise.

This is a highly visible role where your leadership, communication skills, and operational expertise will directly influence the performance and safety of one of the UK's busiest stations.

• You'll take responsibility for ensuring the efficient and safe operation of Manchester Piccadilly Station by:
• Acting as the central point of contact between station operations, Train Operating Companies, signalling centres, and Network Rail.
• Coordinating train movements and operational activity to keep services running safely and efficiently.
• Liaising with operators including Northern, Cross Country, East Midlands Railway, Trans Pennine Express, and Transport for Wales.
• Supporting train dispatch activities during peak periods and service disruption.
• Managing operational incidents and service disruptions, making informed decisions to minimise customer impact.
• Coordinating faulty train movements and working with maintenance teams to ensure timely resolutions.
• Leading delay attribution investigations and ensuring accurate reporting using operational systems.
• Attending disruption and performance meetings, contributing to effective service recovery plans.
• Supporting and supervising station colleagues, ensuring compliance with operational procedures and safety standards.
• Leading emergency response and evacuation procedures when required.
• Building strong relationships with stakeholders to resolve issues quickly and maintain smooth station operations.

We're seeking a confident and proactive operational leader who can balance safety, performance, and customer service in a demanding environment.

• Experience with in station operations, train dispatch, railway operations, or a similar operational railway environment.
• A strong understanding of railway operating procedures and safety requirements.
• Experience managing service disruption and making decisions under pressure.
• Excellent communication and stakeholder management skills. Experience using railway operational systems such as Kestrel and TRUST.
• Strong organisational skills with the ability to prioritise multiple competing demands.
• A passion for delivering exceptional customer experiences.
• The ability to motivate, support, and lead colleagues through challenging situations.

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

• Free Travel:
  Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme:
  We top up your contributions by 1.5 times.
• Enhanced Family Benefits:
  We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme:
  Save up to 42% on a bike and spread the cost.
• Electric Car Scheme:
  Lease a brand new electric or plugin hybrid car.
• Exclusive Discounts:
  From shopping to wellbeing, Northern Perks has you covered.
• Employee Assistance Programme: 24/7 support for family,…