Operations Shift Manager- Stock & Reverse Logistics

Full-time 40 hours| Two Positions Available AM and PM shifts| Competitive Salary + Perks

Online Home Shop (OHS) are one of the fastest growing online home retailers in the North-West.

We aim to offer on-trend products for home and life, for a price that suits all budgets. OHS have everything from the latest bedding styles, soft towels, throws, curtains, rugs and best-selling hoodie blankets.

Reporting to the Senior Operations Manager, the Operations Shift Manager – Stock & Reverse Logistics is responsible for leading all stock accuracy, inventory control and Return to Vendor (RTV) activities during the shift. The role is accountable for delivering operational performance, ensuring inventory is accurate, returns are processed correctly and on time, and that stock integrity is maintained across the operation — driving productivity, quality, engagement and continuous improvement across the shift.

• Lead and coordinate Warehouse Supervisors, Team Leaders, and Operatives across stock control and reverse logistics functions during the shift.
• Allocate workload across stock checking, inventory control and Returns activities to ensure efficiency and adherence to standard operating procedures.
• Track progress against stock accuracy and Returns KPIs, ensuring targets and service levels are achieved.
• Resolve operational challenges quickly, adjusting priorities to maintain accuracy and flow.

• Oversee the end-to-end Returns process, ensuring returns are processed accurately and efficiently from receipt through to vendor return or disposition.
• Maintain effective communication and handovers between AM and PM shifts to ensure continuity of stock control and Returns operations.
• Build strong collaboration with the Inbound and Outbound teams to support overall warehouse performance and minimise stock discrepancies.
• Work closely with Supervisors and other departments to prioritise stock investigations and allocate resources.
• Monitor stock movements, cycle counts and Returns activity, ensuring accuracy, timeliness, and correct system/process compliance.

• Manage and develop Supervisors, Team Leaders & Operatives within stock and reverse logistics functions.
• Conduct regular performance reviews, providing clear feedback, coaching, and support.
• Identify skills gaps and implement training and development plans.
• Address conduct and performance issues confidently, including leading investigations, absence reviews, and performance improvement plans (PIPs).
• Track and manage stock accuracy and Returns KPIs, maintaining accurate performance data and reporting.
• Clear understanding of CPU and how to use this to make informed decisions.

• Ensure Stock Control and Returns operations comply with all company procedures, quality standards, and safety regulations.
• Drive adherence to safe working practices, including correct use of PPE and equipment.
• Carry out routine safety and process audits, resolving risks or non-compliance promptly.
• Support continuous improvement initiatives to enhance stock accuracy, Returns efficiency and overall inventory integrity.

• Ability to sustain and develop team working and team based problem solving;
• Able to achieve results by setting high standards and committing to clear objectives.
• Strong analytical and problem solving skills and able to establish logical practical solutions.
• Computer literate with good numeric skills.
• Good understanding of CPU
• Strong organisational skills and the ability to adapt to changes and tackle challenges efficiently and effectively.
• Strong attention to detail.
• Excellent communication and people skills.
• Ability to lead and develop leadership skills within the team.
• Exceptional time-management abilities.
• A team player.
• Excellent IT skills, knowledge of Microsoft Office, Word, Excel etc.
• Experience of Peoplevox is beneficial but not crucial.

• Fast-moving collaborative company culture
• Regular company social events
• Company pension
• Free flu jabs
• On-site parking
• Gift box and early finish on your birthday