Consumer Loan Servicer

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Bravera Bank is hiring for a Consumer Loan Servicer in Mandan, ND or Dickinson, ND. Bravera is an employee- and director-owned company committed to helping employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.

This position is primarily responsible for completing paid loan files, processing payments, and providing excellent customer service, while also being responsible for providing loan support in a centralized environment.

• Be a trusted advisor to Consumer Loan Officers and Retail Staff.
• Learn and retain the knowledge of daily responsibilities.
• Understand and navigate the programs used for everyday tasks.

• Complete paid loan files and correspondence to customers.
• Process loan payments and maintain accurate customer account records.
• Correspond by phone, email or chat to assist customers with their needs.
• Complete title work, lien perfection and UCC filings. Maintain and document the collateral tracking report on a monthly basis.
• Monitor insurance tracking program and process related documents.
• Provide loan support for Consumer Underwriters, Consumer Loans Officers and Retail Staff.
• Prioritize and efficiently organize work assignments, work under pressure, meet deadlines, and promote teamwork.
• Promote a positive and collaborative environment that supports teamwork and excellent customer service throughout the organization.
• Promote the organization in the community through participation in various civic and community events, activities, committees, and organizations.
• Maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
• Contribute to the overall success of the organization.
• Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. Proactively prevent illegal activities, vigilantly look for activities that may constitute fraud or money laundering, and report any suspicious activity to the BSA Officer.

• High School Diploma or equivalent; 1-2 years of post-secondary education preferred.
• 1-3 years of banking experience or customer service experience.
• Strong teamwork and collaborative skills.
• Self-starter.

Mandan, ND or Dickinson, ND

Competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. Training opportunities and tuition reimbursement.

• Give and earn trust. We support and empower one another to earn trust through accountable performance.
• Learn, teach and mentor. We are a learning organization that invests in growth and development.
• Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. The contractor will not discriminate based on pay inquiries. 41 CFR 60-1.35(c).