Patient Access Representative

Patient Access Representative | 32hrs/week

Sanford Health invites applicants for the Patient Access Representative position at our East Mandan Clinic. The role is full‑time, 32 hours per week, scheduled Monday‑Friday 7:00 am to 5:00 pm, with no weekend or holiday work.

Facility: East Mandan Clinic
Location: Mandan, ND
Address: 102 Mandan Ave, Mandan, ND 58554, USA
Shift: 8 Hours – Day Shifts
Salary Range: $16.25 – $23.00 per hour

As the first point of contact, you will provide outstanding customer service to patients through phone and in‑clinic interactions, ensuring a welcoming and safe environment. Your primary responsibilities include phone coverage, patient check‑ins, and appointment rescheduling.

REGISTRATION

• Greet patients and verify demographics
• Scan, route, and process documents or electronic forms
• Inform patients about documents and capture signatures
• Assign financial responsibility and assist with arrangements per policy
• Collect co‑payments, pre‑payments, and payments on account balances
• Work through registration queue to resolve errors or denied insurance claims

SCHEDULING

• Coordinate appointments with nursing team and providers to meet patient needs
• Obtain referrals and conduct pre‑authorizations
• Arrange interpreter services
• Check patients in and out
• Operate multi‑line phone system
• Resolve queue issues, manage recalls and waitlists, and act as switchboard operator

Additional Duties May Include

• Prepare and coordinate charts
• Organize supporting provider documents
• Initiate and collaborate on patient financial assistance
• Track patient visits and health information on accounts
• Compile, distribute, administer, and score assessments
• Coordinate Telemed appointments
• Make reminder calls for appointments
• Handle hospital admissions
• Perform office duties such as copying or faxing

High school diploma or equivalent preferred; post‑secondary education is helpful.

One year of experience, preferably in a medical office setting. Medical terminology knowledge is helpful; customer service skills are essential. Six months of customer service experience desired.

May require BLS certification for certain locations.

Sanford Health offers a comprehensive benefits package for qualifying full‑time and part‑time employees, including health, dental, vision, life insurance, 401(k), work/life balance benefits, and a generous time‑off package. Total Rewards information is available on the Sanford Careers website.

Sanford is an EEO/AA employer (M/F/Disability/Vet). For accommodations, contact 1‑877‑673‑0854 or talent.

Sanford Health has a Drug‑Free Workplace Policy. Acceptance will require a drug screen and pre‑employment background screening.

Req Number: R‑0243393
Job Function: Revenue Cycle
SENIORITY LEVEL: Entry level
EMPLOYMENT TYPE: Full‑time
INDUSTRY: Hospitals and Health Care