Core Technology Specialist

Position Type: Full-Time, 12 Month

FLSA Status: Non-Exempt

Wage Range: $27.93 - $30.73

The focus of the Core Technology Specialist is to provide technology support to MPS stakeholders, consisting of staff, students, and families. Mandan Public Schools is primarily an Apple school district with a small usage of Windows devices. The Core Technology Specialist serves as the front-line resource for end-user devices, classroom and instructional technology, and supporting network infrastructure across the district’s school buildings.

Working as part of the district technology team, this position plays a direct role in ensuring technology supports teaching and learning for every student.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours.

Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides experienced technical assistance, technical support, and problem analysis in the use of a wide variety of computer technologies, hardware, mobile systems, peripheral devices, and infrastructure systems; makes appropriate decisions based on experience; job duties may vary according to work assignment and individual skills.
• Configures, installs, and upgrades user computers, desktop/laptop/notebook systems, IP telephony and mobile operating systems, and a wide variety of mobile and peripheral devices; sanitizes and redeploys computers as needed; maintains and updates equipment inventory.
• Responds to the needs and inquiries of users; explains CT issues, deploys solutions, and follows up with users to assure the stability and functionality of the users’ systems; performs computer troubleshooting to diagnose problems; analyzes computer functionality; identifies, locates, resolves, and repairs problems within scope of authority; documents call records and results.
• Troubleshoots, identifies, defines, and resolves system problems and user issues; isolates errors, and implements technical solutions to solve problems.
• Installs, configures, maintains, and updates network equipment, servers, databases, components, and systems; installs software upgrades, enhancements, and revised functions; installs and relocates computers and peripheral hardware as directed; consults with supervisor when problems occur which are beyond the skills of the individual, and tracks the problem until it has been resolved.
• Creates and maintains local user accounts and system access for e-mail, file shares and internet; maintains an accurate report of equipment and software malfunctions; performs basic network troubleshooting to diagnose connectivity and security problems; identifies, resolves, and repairs problems within scope of authority; prepares and updates technical documentation; checks and repairs physical wiring and component connectivity.
• Performs duties of network/database administrator as assigned; manages, compiles, manipulates, and reports data for summary reports.
• Maintains and enforces rules on system security and confidentiality of records and information; monitors CT systems, and identifies security issues and violations of MPS policies and guidelines.
• Cross-trains on a variety of CT equipment, technologies, and procedures; trains MPS staff on CT policies, procedures,…