Coffee Service Route Account Representative

Step into the driver’s seat of customer happiness

As a Coffee Service Route Account Representative with Farmer Brothers, you’ll be the trusted pro who keeps our customers stocked, supported, and smiling. You’ll float where you’re needed most, providing route relief, delivering coffee, tea, and related products, and making sure every beverage station looks great and performs to standard.

What a day can look like

Your morning kicks off by reviewing your assigned route relief schedule and loading your truck. On the road, you replenish and rotate product, check equipment, and complete at least one CQC (Cup Quality Check) to ensure quality. You build rapport, listen actively, and jump on opportunities to grow Revenue per Stop through closing distribution gaps on core items, executing seasonal and LTO (limited-time offer) promotions, applying pricing actions, and ensuring the beverage station is set to standard.

If an issue pops up, you quickly loop in the ASM (Area Sales Manager) and make sure the customer is taken care of. Throughout the day, you manage invoices, inventory, and collections for the stops you cover, and when time allows you make sales calls and follow the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to strengthen satisfaction and loyalty.

You wrap up by communicating route insights to the ASM and may assist with warehouse tasks or inventory cycle counts as needed.

Schedule & driving requirements

• Typical work schedule:
  Monday–Friday, 7:00 a.m.–3:30 p.m.; overtime as needed
• Valid driver’s license required
• Must be able to complete a successful DOT physical

• Deliver, replenish, and rotate beverage station products for assigned routes
• Keep equipment clean and in working order; complete a minimum of one CQC per day
• Escalate customer issues promptly to the ASM and ensure resolution
• Service all customers on the daily set schedule
• Manage invoices, inventory, and collections daily while on route
• Increase Revenue per Stop by closing distribution voids on core products, executing seasonal and LTO promotions, applying pricing actions, and maintaining beverage station standards
• Notify the ASM of inefficiencies, dissatisfaction, or opportunities discovered during route relief
• Assist the ASM with inventory cycle counts, warehouse duties, and customer-related matters
• Learn brewing equipment basics and perform simple repairs/adjustments
• Follow the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make sales calls when time and opportunity allow
• Pitch in with warehouse operations, accounts receivable collections, and customer service activities as assigned

• High school diploma or equivalent required
• Route delivery experience a plus
• Customer service background preferred
• Prior food service industry experience desired
• Clean, strong driving record

• Mechanical aptitude with company hardware and software
• Sharp at assessing customer needs and identifying issues, problems, or opportunities
• Fully supportive of company goals and standards
• Self-aware of your impact on others
• Active listener and clear communicator with customers and management
• Proactive in finding new opportunities to grow the business
• Able to build rapport and cooperative relationships
• Sound business judgment and confident decision-making
• Works independently with minimal supervision
• Effective working with both customers and team members
• Consistently proactive

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

• In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
• The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
• For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details

Equal Opportunity Employer / Veterans / Disabled

Farmer Bros. USA