Senior Product Manager

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Full Time Management Mandeville, LA, US

• Maintain and communicate a clear, prioritized product roadmap across Offender Watch's full portfolio of products - including OWL (our modern web platform), OW Express (remote registration), Public Portals, Booking Alerts, Mobile, and emerging AI modules
• Responsibility for a product portfolio in which platform modernization and technical debt are part of the full picture
• Translate business strategy, customer feedback, and market intelligence into a coherent roadmap that the entire organization can rally around
• Balance near-term delivery commitments against longer-term strategic initiatives, making tradeoff decisions transparently and with clear rationale

• Own the full requirements process from discovery through acceptance - user stories, functional specifications, acceptance criteria, and edge case documentation
• Conduct structured discovery with customers, Law Enforcement Liaisons, and internal stakeholders to surface and validate requirements before committing engineering resources
• Maintain a well-groomed, prioritized backlog that gives engineering teams clear direction at all times, eliminating ambiguity as a source of delay or rework

• Lead product launch planning that goes well beyond engineering delivery - ensuring that Sales has positioning and enablement materials, Customer Success has adoption playbooks, Support has training and documentation, and Operations has implementation processes ready before features reach customers
• Define and own the "definition of done" at the organizational level, not just the engineering level
• Conduct structured post-launch reviews to capture what worked, what didn't, and what the next iteration should prioritize

• Implement and maintain a clear, consistent prioritization framework that balances customer commitments, strategic initiatives, technical debt, and regulatory requirements
• Facilitate regular product council or prioritization forums that give stakeholders a structured voice in roadmap decisions without creating committee-driven gridlock
• Communicate roadmap decisions - including what is not being prioritized and why - with clarity and consistency across the organization

• Define and track product success metrics beyond delivery velocity - feature adoption rates, customer satisfaction impact, support ticket deflection, and revenue contribution
• Bring a data-informed mindset to prioritization decisions, using customer usage data, support trends, and commercial feedback to validate or challenge assumptions

• Integrate Claude into each stage of the product management lifecycle: synthesizing agency feedback and support trends, drafting PRDs, user stories, and acceptance criteria, preparing release notes and launch materials, and analyzing usage and adoption data
• Build and maintain reusable Claude workflows, skills, and prompt standards, connected to Jira, Confluence, and Microsoft 365, that the product team and adjacent departments can use consistently
• Define human review standards for AI-assisted work so requirements, documentation, and customer-facing content are accurate before they reach engineering or agencies
• Ensure AI use stays within CJIS Security Policy and company data-handling rules, keeping criminal justice information and offender PII out of any tool not approved for it
• Measure the impact of AI-enabled workflows on cycle time, requirements quality, and rework

• 5+ years of product management experience in a SaaS environment, with demonstrated experience managing a portfolio of multiple products or modules simultaneously
• Proven ability to own and communicate a product roadmap in a resource-constrained environment where prioritization is genuinely hard
• Strong requirements discipline - you write clear user stories, you know how to conduct effective discovery, and you understand that a vague requirement is a future defect
• Experience leading cross-functional launch readiness processes that include Sales, Customer Success, and Support - not just engineering handoff
• Comfort operating in a company where product management processes are still maturing - you have built or significantly…