Account Resolution Associate; Collections

At OnPath Credit Union, we share a passion for delivering exceptional service.

Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success.

If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you!

Voted twelve years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:

• Competitive Compensation
• Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan
• Paid Vacation, Wellness, Sick Time, and more!

Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are.

We are looking for an Account Resolution Associate to join our team! The hourly range for this position is $18.75 to $23.44 based on skills and experience. This position is classified as On-site.

As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our member's and to each other.

We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve.

This position is responsible for minimizing risk and maximizing recovery of negative shares for the credit union while establishing WIN-WIN solutions, building relationships, and providing excellent member service. The Account Resolution Associate will interview members to learn reasons for overdrawn shares and seek resolutions.

The Account Resolution Associate will assist employees in the Account Resolutions Department and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests.

Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve.

Initiates and administers collection actions on member accounts that are negative and works the collection queue(s) daily to determine reason for overdrawn balance and negotiate successful payment arrangements.

Utilizes various internet skip tracing tools to locate members when contact cannot be made and/or their location is unknown

Documents all actions taken, including telephone conversations, payment arrangements and correspondence, in collection package, to ensure all information is accurate and the integrity of the database is maintained.

Advises leadership of cases requiring special attention.

Ensures the security and confidentiality of private member information. Refers to Code of Ethics policy for current guidelines.

Identifies and recommends improvement of procedures and processes involving job functions to management.

May be required to attend classes and/or seminars to expand knowledge and expertise.

Overcomes objections and demonstrates creative thinking to come up with solutions.

Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems with successful outcomes.

Works diligently to meet or exceed collection goals established by management.

Maintains a strong and current understanding of laws, regulations, credit union policies and procedures regarding collection activities.

Works as a team within the department to meet the overall credit union goals for delinquency and charge off ratios.