Front of House Team Member

Position Overview

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities include greeting guests, preparing frozen custard creations, Italian ice creations, shakes, drinks and other treats along with, managing payments, and maintaining cleanliness in the dining area.

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• 401(k) matching

• Customer Interaction:
  Greet customers as they enter the establishment and answer any initial questions regarding food and beverage options.
• Order Handling:
  Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery:
  Prepare and assemble frozen menu options along with beverages. Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance:
  Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Restock items when necessary. Ensure all public areas meet health and safety standards.
• Problem Resolution:
  Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

• Customer Service
  
  Experience:
  
  Strong customer service skills with a positive attitude.
• Communication
  
  Skills:
  
  Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy:
  Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork
  
  Skills:
  
  Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility:
  Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina:
  Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness:
  Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.