Concierge Part Time

Overview

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Concierge, Part Time

Energetic, friendly, and professional individuals needed to provide outstanding service for a retail center. The ideal Concierge is an individual who has a passion for providing an exceptional experience to guests.

The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.

Estimated total compensation for this position: $20/hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Schedule: 20 hours per week

Saturday - Sunday: 8 - 5

Friday or Wednesday: half day depending on team needs

• Excellent communication skills including verbal and written
• Excellent problem solving skills
• Is comfortable approaching guests
• Knowledgeable on Microsoft Office, Google Docs, digital technology
• Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
• Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner
• Ability to prioritize tasks under pressure
• Ability to work with varied personalities and temperaments
• Self-motivated and action-oriented team player
• Team player
• Takes pride and ownership in the position and property
• Strong knowledge of New York City’s entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date
• 2+ years previous experience in hospitality, customer service or high-end retail

• Upholds helpful, friendly, and professional service standard at all times
• Directs guests efficiently to retailers, dining, lodging and attractions
• Effectively pairs services to guests’ needs
• Utilizes an “above and beyond” approach to assisting guests
• Supports all property programs and initiatives enthusiastically
• Assists with keeping Guest Services Desk stocked with information including local maps, brochures and event literature
• Builds and maintains relationships through networking with retailers
• Meets or exceeds given goals for gift card sales
• Takes a proactive approach to understand trends, citywide events and hot spots

On-site – Manhattan Beach, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information…