Retail IT Operations Business Analyst

WHO WE ARE:

Headquartered in Southern California, Skechers — the Comfort Technology Company — has spent over
30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the coreof everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a completelifestyle brand.

ABOUT THE ROLE:

We are seeking a Retail IT Operations Business Analyst to sit at the intersection of technology and retail operations — serving as the critical link between retail business partners and the IT organization. This role is equal parts analytical, collaborative, and operational, with core deliveries spanning reporting, analytics, exception intelligence, multi-platform solution design, and forward-looking insight. The ideal candidate brings a solution-first mindset, is fluent across analytical platforms, and is passionate about turning data into decisions that move the retail business forward.

WHAT YOU'LL DO:

Analytics & Reporting:

Generate and distribute core retail reporting across daily, weekly, monthly, and seasonal cadences — store scorecards, category recaps, channel summaries, and executive dashboards

Design and maintain exception-based dashboards that surface trends, outliers, and opportunities across store, channel, and category performance

Deliver insight-driven commentary with every report — translating outputs into clear context on what happened, why, and what to do next Define and track retail IT KPIs in partnership with Corporate Data & Analytics Multi-Platform Solution Design & Delivery:

Evaluate and recommend the right analytical solution for each business ask, drawing from the full Skechers platform toolkit: BI platforms (Incorta, Power BI, Tableau, Micro Strategy), business application databases (ERP, POS, CRM), AI/ML tools, legacy platforms, and hybrid approaches

Stay current on evolving platform capabilities and AI advancements; document solution decisions to build a reusable knowledge base Business Needs Discovery & BI Development Liaison:

Serve as the primary liaison between retail business stakeholders and the internal BI Engineering & Development team

Lead discovery sessions across Store Operations, Merchandising, Allocations, Marketing, and E-Commerce to uncover goals, pain points, and unmet data needs

Translate business asks into analytical briefs, functional specifications, and user stories actionable by BI developers

Manage the analytics intake pipeline; own UAT on behalf of business stakeholders before deployment

Exception Reporting & Forward-Looking Insight:

Design exception reporting frameworks that proactively surface outliers and opportunities across sell-through, inventory health, conversion, promotional effectiveness, and digital engagement

Leverage AI-powered anomaly detection to enhance exception identification speed and precision

Build scenario tools, trend projections, and what-if models to shift business partners from reactive to proactive

Retail IT Operational Support:

Support day-to-day Global Retail IT operations — issue triage, intake management, resolution tracking, and SLA compliance monitoring

Manage vendor relationships and support testing, validation, and rollout of retail technology initiatives including POS enhancements, clienteling tools, and BI platform upgrades

Maintain operational procedures, runbooks, and knowledge base articles

Stakeholder Engagement & Enablement:

Partner across Store Operations, Merchandising, Allocations, Marketing, E-Commerce, Finance, Corporate Data & Analytics, and the BI Development team Facilitate working sessions, communicate project status, and deliver user training and self-service…