Legal Intake Specialist

The Ryan Law Group
• Manhattan Beach , CA , US

Posted 2 days ago

Description

We are The Ryan Law Group, a full-service Personal Injury law firm located in Manhattan Beach, CA. We are looking for a full-time Intake Specialist with 1-2 years of experience working at a Personal Injury law firm to join our growing team!

Our office is located right in Manhattan Beach, with a beautiful view of the beach right from our windows. The Strand and the sand are just a two-minute walk away and offer a great way to spend your lunch break!

As an Intake Specialist at our Firm, your responsibilities will include (but may not be limited to):

• Report to the Chief Operating Officer
• Field calls from prospective clients with professionalism and empathy
• Coordinate client sign-ups and intake processes (drafting retainers, following up with potential clients over the phone, text, or email, answering questions/concerns, and closing the deal)
• Open new cases in our Case Management system; ensure the case moves smoothly through the firm after signing
• Cultivate a sales-oriented approach to retain clients
• Serve as new clients’ first touchpoint with the firm
• Maintain detailed documentation and records accurately
• Achieve key performance indicators (KPIs) and meet established goals
• Be proactive - keep an eye on our intake processes, and point out where you see room for improvement
• Manage refer-out and refer-in cases

• Strong sales spirit and customer service mindset
• Bilingual proficiency in English and Spanish
• Excellent communication skills, both verbal and written
• Ability to demonstrate empathy in person and over the phone
• Detail-oriented with exceptional organizational skills
• Professionalism and discretion in handling confidential information
• Willingness to learn and adapt to new systems and processes
• Ability to work collaboratively (we are a smaller firm, and all of our positions overlap at some point)
• Experience: Intake
  
  Skills:
  
  1-2 years (Preferred, but not required)
• Customer Service: 1-2 years (Required)
• Language: Spanish (Required)

$20 - $25 hourly

Our work environment includes:

• Relaxed atmosphere, close to the beach
• Opportunities for professional growth and development
• Business casual work attire
• Supportive and inclusive workplace culture
• View of the ocean from our office
• Plenty of employee appreciation & team bonding activities
• Health Insurance
• Vision Insurance
• Paid time off
• Opportunities for raises, bonuses, and other performance incentives