Academic Advising Support Specialist

Academic Advising Support Specialist# Academic Advising Support Specialist Highland - Highland, KS 66035## Overview Salary Range $33,000.00 - $38,000.00 Salary/year Position Type Full Time Education Level4 Year Degree## Description The Academic Advising Support Specialist provides administrative, operational, and student-facing support to the Advising Office. This position assists with testing and proctoring services, appointment scheduling, student communication, and general advising operations.

The individual serves as an initial point of contact for students, faculty, staff, and community members seeking information about academic advising, testing services, and related student support resources.

The position plays an important role in creating a welcoming, organized, and student-centered environment by helping students navigate college processes, connecting them with appropriate resources, and ensuring the efficient coordination of advising and testing services.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** include the following. Other duties may be assigned.
** 1. Testing and Proctoring Services
*** Coordinate and administer placement testing, institutional assessments, and other approved testing services.
* Schedule and oversee testing appointments for prospective and current students.
* Provide test instructions, monitor testing environments, and maintain testing security and confidentiality.
* Assist with coordinating accommodations for students requiring approved testing adjustments.
* Maintain testing records, documentation, and reporting requirements.
* Communicate testing requirements, deadlines, and results to students and appropriate college personnel.
* Ensure testing equipment, software, and materials are prepared and maintained.
** 2. Academic Advising Support and Scheduling
*** Schedule academic advising appointments and assist with maintaining advising calendars.
* Coordinate appointments between students, academic advisors, and other college personnel.
* Assist with organizing advising events, registration periods, and student outreach activities.
* Provide general information regarding advising procedures, registration timelines, academic calendars, and college resources.
* Assist students with navigating Self-Service and other college systems.
* Maintain accurate student appointment records and advising-related documentation.
** 3. Student Communication and Customer Service
*** Serve as an initial point of contact for students, parents, faculty, and staff contacting the Advising Office.
* Respond to general questions through phone calls, email, and in-person interactions.
* Provide accurate information regarding college processes and direct students to the appropriate department or staff member when additional assistance is needed.
* Assist students in understanding next steps related to enrollment, registration, placement testing, and academic advising.
* Promote a welcoming and supportive environment focused on student success and retention.
** 4. Administrative and Office Support
*** Assist with maintaining student records, databases, spreadsheets, and office documentation.
* Prepare correspondence, reports, and other administrative materials as needed.
* Monitor office supplies, testing materials, and equipment.
* Assist with special projects and initiatives related to student services, enrollment, and retention.
* Maintain confidentiality of student information and comply with FERPA and institutional policies.
* Provide general administrative support to the Advising Office and Student Affairs leadership.
** 5. Student Success and Retention Support
*** Help identify students who may need additional assistance navigating college processes.
* Connect students with appropriate campus…