Teller ; PT

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Manhattan, KS, US

2 days ago Requisition

Salary Range: $15.00 To $15.00 Hourly

Under general supervision of a front-line supervisor, this position provides service to bank customers regarding daily transactions, including receipt and payment of cash, answering inquiries, processing checks and deposits and referring customers for appropriate services.

-Otherdutiesmay be assigned

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person, via drive thru, by telephone, email, or letter; and adhering to bank policies and procedures.
• Promotes bank products by answering inquires; informing customers of new services and product promotions; ascertaining customers' needs; and directing customers to the appropriate representative.
• Provides effective customer service by answering customer questions; investigating and correcting errors independently or by consulting with a supervisor.
• Reconciles cash drawer by comparing drawer totals to computer proof sheets; maintaining an accurate supply of cash and coin. Balances cash drawer within ten minutes with no more than five unfound errors each month and total offages should not exceed $100 (long or short) in a one-month period.
• Greets bank customers, opens safe deposit boxes and utilizes bank software program to assist customers.
• Complies with bank operations and security policies and procedures by participating in various dual-control functions.
• Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats
• Develops and maintains an in-depth knowledge of current bank products and services, as well as corresponding bank policies, procedures, and processes, by completing assigned training; stays current on regulations affecting bank products and services.
• Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing workspace for efficiency and appearance; reporting malfunctions of computers and other equipment.
• Represents bank in various community, civic, and community reinvestment functions to further enhance the bank’s image and develop additional business.
• Contributes to a team effort by completing other duties as needed and/or assigned.

• Good attention to detail and ability to minimize errors in work.
• Good interpersonal and communication skills focused on excellent customer service.
• Basic understanding of bank’s products and services.
• Basic computer skills and basic knowledge of office equipment, such as 10-key skills, Microsoft Outlook.
• General knowledge of math and financial calculations.
• Ability to demonstrate positive and helpful demeanor when working with the public.
• Ability to establish and maintain effective working relationships with staff.
• Willingness to perform other duties as assigned.

Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Effectively meeting customer needs; building productive customer…