Technology Suppport Generalist

at Manhattan-Ogden USD 383 in Manhattan, Kansas, United States

Job Title: Technology Support Generalist

Job Brief:

• The Tech Support Generalist provides front-line technical support for staff and/or students by troubleshooting hardware, software, and network issues. This role supports daily technology operations, assists users with technology needs, and helps maintain reliable and secure systems across the organization.

Terms of Employment:

• 12-month position.
• New employees go through a 45-day introductory period as part of onboarding, after which benefits will begin, and leave can be used.

Reports To
:
Immediate Supervisor, District Technology Support Coordinator.

Job Duties:

• Troubles shoots and repairs hardware and software problems as part of the district computer technology support team.
• Pursues training and technical support to keep current on technology use, support and implementation strategies.
• Provides technology support to district computer users under the direction of the Director of Technology in collaboration with the District Technology Support Coordinator.
• Delivers technology professional development classes to district staff.
• Delivers individual and small group training on computer use and applications to district staff.
• Works as a contributing member of the district Technology Team to plan for and implement computer use among all district staff.
• Willingness to learn about and support the basic Microsoft and Network installation.
• Knowledge of Apple Products (eg. iPad, Macintosh systems) and other tablet devices preferred.