Technology Specialist

Description

Do you love solving tech puzzles and helping others navigate the digital world? Purple Wave is looking for a Technology Specialist I to provide top‑notch support to our continuously growing team. From troubleshooting computer hardware and software issues to delivering fast and effective solutions, you’ll be the go‑to expert ensuring our systems run smoothly. If you’ve got a passion for tech and possess strong diagnostic skills, we’d love to have you as a key player in our innovative team.

The Technology Specialist I provides front‑line technical support for employees and systems at Purple Wave Auction. This entry‑level role resolves Tier I issues, deploys hardware, assists with onboarding, and maintains IT asset records. As the first point of contact for technical concerns, the Specialist I ensures prompt, reliable service that supports user productivity and system availability. Ideal candidates bring strong customer service skills and a desire to build foundational IT knowledge in a collaborative, on‑site environment.

• Serve as the first point of contact for Tier I technical issues via in‑person, phone, and remote support.
• Troubleshoot and resolve basic hardware, software, and network connectivity issues.
• Support employee onboarding and offboarding, including device imaging, setup, recovery, and account provisioning.
• Install, configure, and maintain desktop and laptop systems, printers, and peripheral equipment.
• Provide technical support for mobile platforms including iOS, Android, and Microsoft Surface devices.
• Assist with Field Tool hardware and application support under supervision.
• Maintain accurate IT asset inventory and ticket records using internal systems.
• Create and contribute to the initial drafting of internal IT documentation, checklists, and procedures.
• Educate users on common software tools, IT policies, and technology best practices.
• Ensure adequate security configurations are in place for software and hardware that comply with industry standards.
• Provide basic support for meeting rooms and conference technology.
• Maintain organized IT storage areas and work spaces.
• Follow all organizational IT security protocols and procedures.
• Escalate unresolved or complex issues to Technology Specialist II or III.
• Undertake additional assigned duties as requested.

• High school diploma or GED required.
• 1–2 years of IT support experience or formal training in a related field.
• Basic knowledge of Windows, macOS, and mobile operating systems.
• Strong communication and interpersonal skills.
• Spanish speaking bi‑lingual candidates are encouraged to apply.
• Candidates may be requested to complete position‑specific skills assessments.
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to satisfactorily complete a background check.

• CompTIA A+ or similar certification.
• Familiarity with ticketing systems (e.g., Jira, Fresh service).
• Experience supporting Google Workspace or Microsoft 365 environments.

• Full‑Time, Hourly, Non‑Exempt, eligible for overtime.
• Office hours are 10am–7pm, Monday through Friday; overtime may be required to achieve due dates.
• Based in the Purple Wave headquarters in Manhattan, KS.
• Potential for 10% travel, should the need arise.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access various departments of a given location.

• Hourly rate varies based on experience and qualifications, ranging from $19.23 to $25.00 per hour and is paid bi‑weekly.
• Monthly Bonus Program: determined by the company’s monthly revenue result and paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
• Monthly phone stipend in accordance with the company’s cell phone policy, currently $120/month.
• Health, Dental, and Vision starting the first of the month following start date.
• 401(k) plan with an employer match up to 4% starting the first day of employment.
• Company‑paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60…