Automotive Service Manager Manhattan KS

Automotive Service Manager – Manhattan KS | Briggs Auto Group

$80,000.00/yr – $/yr

The Automotive Service Manager oversees the service department's operations, ensuring high-quality service, customer satisfaction, and profitability. This role involves managing a team of technicians, coordinating service activities, maintaining efficient workflow, and handling customer interactions. The manager is responsible for ensuring the service department meets its goals and operates efficiently within budget.

• Team Management
  • Supervise and lead a team of automotive technicians and service advisors.
  • Conduct hiring, training, and performance evaluations.
  • Foster a positive work environment and encourage team collaboration.
• Customer Service
  • Ensure high levels of customer satisfaction through excellent service.
  • Address customer complaints and provide timely resolutions.
  • Communicate effectively with customers about service needs and options.
• Operational Management
  • Oversee the scheduling and workflow of the service department.
  • Ensure compliance with safety and environmental regulations.
  • Implement and maintain service policies and procedures.
• Financial Management
  • Monitor and manage the service department’s budget and expenses.
  • Develop and implement strategies to increase profitability.
  • Prepare financial reports and forecasts.
• Quality Control
  • Ensure all services and repairs are performed to the highest standards.
  • Conduct regular quality checks and inspections.
  • Maintain records of all service activities and repairs.

• Education
  • High school diploma or equivalent (required).
  • Associate or Bachelor’s degree in automotive technology, business administration, or related field (preferred).
• Experience
  • Minimum of 3-5 years of experience in automotive service, including supervisory or management roles.
• Skills
  • Strong leadership and team management abilities.
  • Excellent customer service and communication skills.
  • Proficiency in automotive repair and service procedures.
  • Financial acumen with the ability to manage budgets and analyze financial reports.
  • Problem‑solving skills and attention to detail.
  • Familiarity with service management software and tools.
• Working Conditions
  • Work is typically performed in a service shop environment.
  • Exposure to noise, fumes, and other hazards related to automotive repair.
  • Occasional evening and weekend work may be required.

The Automotive Service Manager plays a crucial role in ensuring the service department operates smoothly, meets financial goals, and delivers exceptional customer service. This position requires a blend of technical knowledge, leadership skills, and business acumen.

Mid‑Senior level

Full‑time

Management and Manufacturing

Motor Vehicle Manufacturing

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