Department Supervisor

Overview

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Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. They provide input into operational and merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product and operational knowledge. Specific store departments may include Building Materials, Decor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution or a combination of multiple departments depending on store structure.

• Lead, train, coach and develop associates within the department to deliver excellent customer service.
• Ensure customers can easily find merchandise and have a positive shopping experience.
• Provide input into operational and merchandising decisions to support store goals.
• Maintain strong product and operational knowledge to assist customers and colleagues.
• Collaborate with Store Management and Operations teams to support departmental objectives.
• Adapt to department scope that may include multiple areas (e.g., Building Materials, Decor, Electrical, etc.).

• Strong product and operational knowledge.
• Ability to lead, train, coach and develop associates.
• Customer service-oriented mindset with the ability to communicate effectively.

• Not Applicable

• Full-time

• Consumer Services