Retail Store Associate

Retail Store Associate

The Retail Store Associate reports to the General Manager and is responsible for completing duties as assigned according to production and workflow standards, ensuring a positive customer experience in both the front and back of the store.

• Stock 1 hardlines cart per 15 minutes and/or 1 z‑rack per 15 minutes; reach position metrics within four weeks of training completion.
• Maintain cash and donated goods security.
• Operate register and POS system.
• Comply with agency policies and procedures.
• Provide high level of customer service front and back.
• Perform duties per safety expectations and procedures, ensuring physical safety of back room and sales floor.
• Communicate safety issues and concerns for quick resolution.
• Count change and cash drawers, complete paperwork.
• Greet customers, accept donations, issue receipts.
• Operate hand stacker and pallet jack.
• General store upkeep including sweeping, mopping, glass cleaning, and bathroom maintenance.

• Quick placement of high‑quality, processed goods to the sales floor.
• Assist meeting production numbers set by divisional management.
• Ensure loss prevention and process flow guidelines are followed.
• All other duties as assigned by the General Manager.

This job operates in a retail environment with merchandise displays and items available for purchase.

The position is very active, requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee frequently lifts and/or moves items over 35 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

Non‑exempt. Hours vary, including nights, weekends, and holidays. Full‑time: 30‑40 hrs/week. Part‑time: 16‑24 hrs/week.

• Customer service experience preferred.
• Comfort with handling cash and operating a cash register.
• Understanding of the donor process and its support of the mission.
• Ability to perform job duties safely.
• At least 6 months work history unless first job.
• High school diploma or equivalent is not required.
• Certified in hand stacker operation.

Every leader must demonstrate the following competencies:

• Accountability
• Initiative
• Mission focus and financial awareness
• Collaboration / Build relationships
• Organizational skills / Planning / Project management
• Develop self and others
• Adaptability / Leading change
• Communication
• Innovation / Strategic vision
• Problem analysis / Decision making
• Integrity
• Interpersonal / Emotional intelligence

Values that guide us:
Lead – everyone has value;
Grow – learn constantly;
Partner – be good citizens;
Innovate – seek new better ways;
One Agency – build a legacy for future generations.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Non‑profit Organizations

Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.