Dairy Clerk

Job Description

Job Title: Dairy Clerk

Department: Dairy

FLSA
:
Non-Exempt

General Function

Responsible for rotating and replenishing merchandise and ensuring highest quality standards are met. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Store Operations, Perishables, and Health Wellness Home;
Dairy Department Manager

Positions that Report to you
:
None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
• escorting them to the products they’re looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Unloads trucks and places product in appropriate storage area.
• Faces merchandise.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Builds end caps display and fills through the week as necessary.
• Orders product and supply that is requested by department manager
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Participates in the physical inventories (monthly and quarterly).
• Checks invoices against delivered product when asked.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities And Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do simple addition and subtraction; copying figures, counting and recording
• Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education And Experience

Less than high school or equivalent experience and six months or less of similar or related experience.

Physical Requirements

• Must be physically able to perform medium work exerting up to 50 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with or without correction; depth perception.
• Must be able to perform the following physical activities:
  Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is exposed to noise and temperature extremes continuously, dirt and dampness frequently, and occasionally exposed to equipment movement hazards. This is a fast paced work environment.

Equipment Used to Perform Job

• Box cutter
• Two wheeler
• Ice cream carts
• Milk dollies
• Cash register
• Intercom
• Calculator
• Pallet jack
• RPM

Contacts

Has daily contact with suppliers/vendors and customers.

Confidentiality

None

Employment is contingent upon the successful completion of a pre employment drug screen.

• Entry level

• Part-time

• Management and Manufacturing
• Retail