Coordinator - Summons Unit

* in order to be considered for this position candidate must be serving permanently in the title of administrative staff analyst, or be reachable on the civil service list.
* The department of transportation (Use the "Apply for this Job" box below). is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the city of new york and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, city residents. Dot is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.

Under direction, with latitude for the exercise of independent judgment and initiative, serves as the coordinator of the highway inspection & quality assurance (hiqa), summons unit, ensuring efficient workflow and compliance with established policies. Daily functions includes: supervise and evaluate support and field inspection staff assigned to the unit; oversees a city-wide quality control program pertaining to the creation, issuance, and adjudication of summonses issued by the department's inspection forces to all permit tees registered with the department, as well as private citizens, businesses, and corporations.

Coordinates and directs quality control program to assess completeness and accuracy of adjudicated summonses. Assigns court representative staff to special projects/field operations. Reviews and establishes dialogue and narratives to limit the number of summonses dismissed by the office of administrative trials and hearings (oath). Represents the city  at oath hearings. Coordinates the maintenance, enhancements, and business rules pertaining to the department's current legacy system concerning the issuance of summonses.

Conducts operational studies, quantitative analysis, and other research techniques. Prepares comprehensive reports on surveys and/or findings with recommendations for improved effectiveness. Reviews decisions and orders from oath, and distributes to hiqa borough managers/supervisors. Reviews appeals determining which cases to appeal before weekly meetings with the department's legal office. Drafts correspondence (internal and external), for special adjudications, return checks, etc. Develops standard operating procedures, identifying deficiencies in administrative/operational processes to maintain up-to-date guides for assigned staff.

Makes recommendations on policies and procedures and provides authoritative interpretation of complex problems. Works with dot it dash support team to implement system enhancement and/or develop electronic application for improved functionality. Oversees the installation of new systems and procedures, including the training of appropriate staff. Approves timesheets, prepares performance evaluations, tasks/standards, probationary reports, and takes appropriate disciplinary action when needed by submitting required documentation.

Responds in a timely manner to administrative/operational requests from hiqa executive/administrative staff. Attends meetings with other units, divisions, and agencies. Attends training classes, workshops, seminars as needed.

Preferred skills

The selected candidate should possess a strong analytical and administrative background, excellent communication, organization and writing skills, and experience working with technical and non-technical staff. Preference will also be given to candidates with intermediate to advanced computer skills (microsoft word, excel, power point & outlook). Must have prior supervisory and training experience.

Hours/shift

Mon-fri - 8am - 4pm

Administrative staff analyst - 1002e

Minimum qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research;

in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity.

Supervision must have included supervising staff performing professional work in the areas…