Program Operations Specialist

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY.

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Location:

CUNY SCHOOL OF PROFESSIONAL STUDIES Bargaining Unit:
No

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers.

Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

CUNY SPS partners with the Department of Social Services (DSS) Office of Policy, Procedures & Training (OPPT) to support the Department of Homeless Services (DHS) by creating and managing a comprehensive learning program to support DHS and DHS provider staff as they work to address, reduce, and ultimately prevent homelessness in New York City. Specifically, the program (1) writes procedures to support shelter operations and (2) creates learning resources to train DHS and DHS provider staff on operational processes and city-mandated topics.

The Program Operations Specialist reports to the Deputy Director of Program Management and manages enrollment, scheduling, logistics, learner support, LMS administration, and operational reporting across training programs.

• Manage setup, maintenance, and content uploads for e-learning, Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT), and curriculum offerings within the Learning Management System (LMS).
• Conduct final quality assurance and readiness activities for courses and curricula within the LMS.
• Manage end-to-end enrollment processes for course offerings.
• Plan, schedule, and coordinate logistics for ILT and VILT sessions.
• Execute pre-launch review and launch preparation activities, including, but not limited to:
  Partner with Curriculum Developers and stakeholders to coordinate launch strategy Communicate with learners (where applicable) Coordinate with stakeholders to define the pre-launch review or launch audience to set up in the LMS Create pre-launch review and launch level 1 evaluation links and QR codes (eventually will include level
  3) Set up level 2 pre- and post-training assessments in the LMS Support ILT classroom preparation and readiness.
• Manage production and distribution of course materials in print and digital formats.
• Track and manage attendance for ILT and VILT sessions.
• Produce and distribute stakeholder reports on enrollment, attendance, and learning outcomes for ILT and VILT.
• Maintain and update monthly training metrics within reporting platforms.
• Serve as the primary point of contact for training inquiries and…