Account Manager - Corporate Security Operations

Account Manager – Corporate Security Operations

Location:

Manhattan, NY Job Type: Full-Time Compensation: $40.87 per hour ($85,009.60)

Schedule:

Monday through Friday (7:00AM-3:00PM)

Securitas Security Services is seeking an experienced, highly organized, and service-driven Account Manager to oversee security operations at a premier corporate account in Manhattan. This individual will be responsible for managing daily operations, leading and developing a professional security team, maintaining strong client relationships, and ensuring that security services consistently meet established expectations and operational standards.

The ideal candidate is a confident leader with excellent communication skills, sound judgment, and the ability to balance client satisfaction, employee performance, and operational efficiency in a fast-paced corporate environment.

• Account & Client Relationship Management:
  Serve as the primary point of contact for the client, building a strong working relationship and ensuring security services align with client expectations and contractual requirements.
• Security Operations:
  Oversee daily security operations, ensuring that established post orders, procedures, access control protocols, and reporting requirements are consistently followed.
• Team Leadership:
  Recruit, train, coach, and supervise security personnel while promoting accountability, professionalism, and exceptional customer service.
• Staffing & Scheduling:
  Manage staffing levels, scheduling, attendance, and coverage to ensure operational needs are met and service interruptions are minimized.
• Performance Management:
  Monitor employee performance, address concerns promptly, provide feedback, and implement corrective action when necessary.
• Incident Management:
  Oversee incident reporting, investigations, and escalations, ensuring appropriate documentation and timely communication with relevant stakeholders.
• Compliance & Quality Assurance:
  Conduct site inspections, review operational procedures, and ensure compliance with company policies, client requirements, and applicable New York State security regulations.
• Administrative Oversight:
  Maintain accurate records, review reports, monitor staffing and operational metrics, and complete required administrative documentation in a timely manner.
• Training & Development:
  Ensure team members complete required training and understand their responsibilities, emergency procedures, and customer service expectations.
• Continuous Improvement:
  Identify operational challenges and implement practical solutions to improve service quality, team performance, and overall account effectiveness.

• Previous experience managing security operations, preferably in a corporate, commercial, or Class A office environment.
• Demonstrated leadership experience overseeing security personnel, supervisors, or multiple operational functions.
• Active New York State Security Guard License.
• Strong client relationship management and customer service skills.
• Excellent written and verbal communication skills, including the ability to prepare professional reports and communicate with senior-level stakeholders.
• Strong organizational, problem-solving, and decision-making abilities.
• Experience with staffing, scheduling, performance management, and operational reporting.
• Ability to manage competing priorities while maintaining attention to detail and professionalism.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to respond appropriately to urgent operational issues and security-related incidents.

• Experience managing security services for a corporate headquarters or other high-profile commercial account.
• Prior experience…