Account Manager - Corporate Security Operations

** Account Manager - Corporate Security Operations*
* *
* Location:

** Manhattan, NY

** Job Type:
** Full-Time

** Compensation:**  $40.87 per hour ($85,009.60)

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* Schedule:

** Monday through Friday (7:00AM-3:00PM)

** Position Overview*
* Securitas Security Services is seeking an experienced, highly organized, and service-driven  
** Account Manager
** to oversee security operations at a premier corporate account in Manhattan. This individual will be responsible for managing daily operations, leading and developing a professional security team, maintaining strong client relationships, and ensuring that security services consistently meet established expectations and operational standards.

The ideal candidate is a confident leader with excellent communication skills, sound judgment, and the ability to balance client satisfaction, employee performance, and operational efficiency in a fast-paced corporate environment.

** Key Responsibilities*
* +  
** Account & Client Relationship Management:
** Serve as the primary point of contact for the client, building a strong working relationship and ensuring security services align with client expectations and contractual requirements.

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** Security Operations:
** Oversee daily security operations, ensuring that established post orders, procedures, access control protocols, and reporting requirements are consistently followed.

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** Team Leadership:
** Recruit, train, coach, and supervise security personnel while promoting accountability, professionalism, and exceptional customer service.

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** Staffing & Scheduling:
** Manage staffing levels, scheduling, attendance, and coverage to ensure operational needs are met and service interruptions are minimized.

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** Performance Management:
** Monitor employee performance, address concerns promptly, provide feedback, and implement corrective action when necessary.

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** Incident Management:
** Oversee incident reporting, investigations, and escalations, ensuring appropriate documentation and timely communication with relevant stakeholders.

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** Compliance & Quality Assurance:
** Conduct site inspections, review operational procedures, and ensure compliance with company policies, client requirements, and applicable New York State security regulations.

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** Administrative Oversight:
** Maintain accurate records, review reports, monitor staffing and operational metrics, and complete required administrative documentation in a timely manner.

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** Training & Development:
** Ensure team members complete required training and understand their responsibilities, emergency procedures, and customer service expectations.

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** Continuous Improvement:
** Identify operational challenges and implement practical solutions to improve service quality, team performance, and overall account effectiveness.

** Qualifications*
* + Previous experience managing security operations, preferably in a corporate, commercial, or Class A office environment.

+ Demonstrated leadership experience overseeing security personnel, supervisors, or multiple operational functions.

+ Active New York State Security Guard License.

+ Strong client relationship management and customer service skills.

+ Excellent written and verbal communication skills, including the ability to prepare professional reports and communicate with senior-level stakeholders.

+ Strong organizational, problem-solving, and decision-making abilities.

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Experience with staffing, scheduling, performance management, and operational reporting.

+ Ability to manage competing priorities while maintaining attention to detail and professionalism.

+ Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

+ Ability to respond appropriately to urgent operational issues and security-related incidents.

*…