Front Desk Receptionist

Stationed at our front desk, the Front Desk Receptionist proactively engages with clients, communicating effectively to manage client expectations and ensure that the client experience meets exacting standards. This involves greeting customers upon arrival, answering questions about services via phone, email or in person, and processing transactions.

The Front Desk Receptionist also manages the digital relationships the salon has built with our clients. This includes but is not limited to: maintaining and updating our client database regularly, managing our client loyalty program, supporting our online appointment scheduling process, communicating with our marketing partner, engaging with customer feedback from the web, and making minor edits to the salon website,

Furthermore, this role presents an opportunity to improve business processes that refine the customer experience. Artistry welcomes proposals that seek to improve the relationship our salon has with our clients.

• Warmly greet clients, walk them to the proper beauty station and inform assigned stylists of their arrival
• Serve as the primary point of contact for appointment scheduling and confirmation
• Manage service library and process transactions through our Square POS
• Answer questions about services and schedule appointments based on availability
• Respond to online feedback in a courteous and professional manner
• Regularly manage and update customer records
• Inform clients about new services and discounts
• Troubleshoot issues clients may encounter in appointment scheduling or payment processing
• Help coordinate communication among salon management and marketing vendor
• Cross-sell services and products when appropriate (e.g. through informative flyers and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy front desk area
• Help with keeping the salon work area clean
• Take out trash when needed
• Do salon laundry when needed

• Strong customer service skills, including problem-solving and complaint resolution
• Must be adept with computer, POS systems, and web platforms; knowledge of Square POS and Squarespace site hosting platform a plus
• Passion for improving client experience
• Excellent interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Strong writing, grammar, and spelling skills
• Proficiency with Microsoft Office applications including Word and Excel
• Excellent time management and punctuality

• High school diploma or equivalent (Required)
• Customer service: 2 years (Required)